Customer Communications & Operations Coordinator

Benefits: Company parties Training & development 401(k) 401(k) matching Location: ASP-Williamson Co, Hybrid-remote position. Position Type: Full-Time Position Overview: We are looking for a highly organized and proactive individual to join our team as a Customer Communications & Operations Coordinator . This role is essential in ensuring smooth communication with our customers and supporting internal operations. You will be the key point of contact for incoming customer inquiries, manage day-to-day communication, support scheduling, and help keep our operations running efficiently. Key Responsibilities: Return customer calls from our call center and schedule services accordingly Engage with existing customers who reach out via our business phone line Manage daily communication with customers via phone, text, and email Track and manage company trucks, including maintenance schedules and availability Collect required documentation from subcontractors, such as W-9s and Certificates of Insurance Send daily reports to ASP owners detailing customer communications Send reminders to scheduled customers, including upcoming filter cleaning appointments Maintain an organized and updated Outlook inbox to ensure timely follow-ups and clear communication threads Qualifications: Excellent verbal and written communication skills Strong organizational abilities with attention to detail Proficiency in Microsoft Outlook and general calendar/email tools Friendly and professional demeanor with a customer-focused attitude Prior experience in customer service, scheduling, or administrative support is a plus Must be able to attend in-person monthly meeting in Georgetown, Texas Why Join Us: We’re a close-knit, supportive team committed to providing the best service experience for our customers. If you’re someone who thrives on staying organized, keeping communication flowing, and helping things run efficiently, we’d love to hear from you! Flexible work from home options available. Compensation: $18.00 per hour ASP is the nation’s largest and most trusted swimming pool cleaning franchise system with 257 locations across 20 states. Each location is independently owned and operated by a small business owner. Our locations experienced professionals service over 420,000,000 gallons of water each week— always with reliable, friendly service and a flat, affordable rate. A Leader in the Swimming Pool Service Industry ASP was founded by Stewart Vernon in 2002, and he still leads the franchisor today. He drives the company’s vision of increasing efficiency and lowering prices with a proven system and technological advances which each location employs. For example, ASP’s proprietary software platform, Pool Ops®, automatically emails our clients a weekly digital report after each visit that includes the time of service, services performed, chemical balance, chemicals added, and a picture of the clean swimming pool. Follow @lifeatASP to see what life is like working with an ASP team! #LifeatASP This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchisee, and not to America's Swimming Pool Corporate.