Customer Data Administrator - 12m FTC

Job title: Customer Data Administrator 12m FTC Department: Global Key Accounts Location: Fareham, UK – moving to our new facility in Nursling, Southampton mid-September 2026 GLS: P01 Working hours: 37.5 hours per week Monday to Friday (3 days in the office, 2 days WFH) A brighter future awaits you Job Summary As Customer Data Administrator, you’ll coordinate and execute all product data change activities required to support our largest customers transition through MDR (Medical Device Regulation) requirements. This role is heavy data entry and ensures that the product master data and operational attributes are prepared, validated, and delivered accurately and on time to the customer. Effective delivery is critical to ensure there is no impact to revenue, service performance or the customer experience. Essential Functions & Accountabilities: 1. Data Change Management Coordinate the end-to-end process for preparing and submitting customer-required data changes (product setup, attributes, etc.). Validate the accuracy, completeness, and formatting of all data prior to customer submission. Maintain version control, audit trails, and status tracking for all data change requests. 2. Customer Coordination Serve as the main operational point of contact for the customer’s Master data teams regarding data changes. Understand customer-specific data requirements, templates, rules, and governance. Proactively communicate timelines, risks, and updates to both internal teams and the customer. 3. Risk Management & Issue Resolution Identify potential issues that could prevent orders from being placed (e.g., missing data, incorrect formatting, conflicting attributes). Escalate and resolve data discrepancies quickly through collaboration across internal teams (Master data, Supply Chain, Customer Operations). Monitor post-implementation data to ensure changes have been correctly applied. 4. Cross-Functional Collaboration Work closely with Master data team, Supply Chain, Operations, customer services and EDI teams to gather and validate required data inputs /changes. Align with commercial and operational stakeholders to meet business and customer deadlines. 5. Continuous Improvement Recommend and document process improvements to reduce errors and accelerate data turnaround. Knowledge, Skills and Abilities, Experience Strong background in master data management, customer operations, or product data administration. Excellent attention to detail; able to identify inconsistencies and prevent downstream issues. Advanced Excel skills and strong comfort working with large datasets. Ability to manage competing priorities, tight deadlines, and fast-changing requirements. Strong communication skills with confidence in engaging both internal and external stakeholders. What we offer: You’ll receive competitive compensation and a fantastic benefits package including, health cash plan, 25 days holiday, pension scheme, life assurance, access to our Wellness Platform to support you in mental health and wellbeing, a discounted contact lens scheme and much more! We are committed to our employees’ personal and professional development and offer extensive training to support your career growth and help every individual to reach their full potential. To help us achieve our goals, we’ll give you everything you need to help you achieve yours. We also provide access to LinkedIn Learning to help you develop in you career and grow with CooperVision. What you can expect: As a CooperVision employee, you’ll be welcomed into a diverse and progressive global business. We appreciate how important fostering a diverse and inclusive culture is and how different perspectives add value and contribute to our success. With our CooperPride, African Descent, Woman’s Impact Network and Mind Body and Wellbeing Employee Resource Groups, we offer opportunities for employees to learn and grow within an inclusive and safe space. If you like what you see, take the first step towards your Brighter Future and apply today! All suitably qualified applicants will receive equal consideration and opportunities from CooperVision. Please view our careers page at https://hcjy.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1 to view all other opportunities. #LI-JS1 #HYBRID