Customer Development & Operations Analyst, Costco (West Coast Region)

Here’s what all the hype is about… Premier Nutrition Company (PNC) is one of the fastest-growing companies in the proactive wellness space showing clear leadership in the category of protein shakes and powders. We make the brands Premier Protein and Dymatize , and are part of our publicly traded holding company, BellRing Brands (NYSE: BRBR). We have a simple, yet powerful, formula for our success, which we’ve been nailing since our founding in 1997. We start with an organization powered by our company purpose— Changing Lives with Good Energy . Then our purpose-driven people are given the support and autonomy to develop and grow. Next, we are super-intentional about designing a culture where everyone feels like they truly connect and belong , which is one of our five company core values. Purpose-driven, connected employees deliver amazing business results. And winning companies with remarkable people and thriving cultures attract and retain top talent, so the cycle becomes self-reinforcing or what we call our regenerative culture . We don’t mind sharing our formula, since we believe the world would be a better place if more workplaces treated adults like adults and gave them the platform to do the best work of their lives—alongside some truly amazing colleagues. Why don’t more companies do this? It takes deep-in-your-bones conviction to your people, products, and purpose to pull it off. It also takes resisting the urge to try to control people, and instead, trusting them to make the right decisions. The result of our vibrant culture speaks for itself: We were certified as a Great Place to Work ™ for the 9 th year-running in 2025. And we currently rank #8 on Fortune Magazine’s Best Workplaces in our category and were in the top 12 for each of the last 7 years. We have a long list of ways we take care of our people, but here are some crowd-pleasers that our employees often say they love most: Year-round ½ day Fridays, in-office massages, free lunches & snacks, dogs in the office, culture of belonging celebrations, engaging in-office events like bring your kids to work day, 6% 401k match after 1 year, generous paid family leave regardless of gender, all positions bonus-eligible, company-wide volunteer days, company-matched charitable donations, no employee handbook, no dress code, coaching conversations instead of performance reviews, and walking meetings. PNC seeks individuals who will flourish in this type of work environment and will add to our culture and help build this high-growth company for the next phase in our amazing journey. Does this sound like you? Then read on… We believe in the power of mindset, and specifically what we call the Challenger Mindset . Do you take smart, bold risks, display relentless hunger, and see yourself as a builder? We’re looking for individuals who choose action over analysis paralysis—those who start before they feel completely ready, make calculated moves based on the best information available, and build momentum through decisive action rather than perfect planning. You should have an insatiable drive that keeps you agile and forward-thinking, always challenging assumptions, seeking new opportunities, and focusing on long-term impact over short-term wins. Above all, you’re a builder—someone who transforms the status quo, finds smarter, simpler, faster ways to get things done, and inspires others to do the same. #LI-REMOTE The role you’re interested in… The Customer Development & Insights Analyst for Costco Global will be responsible for developing strategic business opportunities and supporting the ongoing business operations for Costco. This role will report to the Costco Global Sales Sr. Director, and the primary responsibility will be to provide insights pertaining to current business trends, recommendations on future developments, logistics/fulfillment support, and Customer forecasting. In addition, this role owns pulling weekly Costco IRI Data to help support building out weekly communication to the Costco Team and PNC Leadership. This role will build an executive summary on key insights or changes to business weekly for both internal and external Customer. This role needs a deep understanding of the Costco business & operations, as well as building executive summaries and presentations that provide compelling data on the customer internally. They will also assist in building out customer presentations designed to target and increase sales results and consumer penetration. The role will provide recommendations for both our current business as well as the department simultaneously. This role will also own the updating of our forecast tool for Costco US, coordinating with our Customer Success team to ensure logistics success at the customer level. This role will work closely with the Costco US Customer Development & Insight Manager, sharing best practices and aligning cohesive business updates for Costco Global. The work environment… So, what’s it like to work here? If you’re based in the greater Bay Area, you’ll walk into our Emeryville office each Tuesday morning and start the in-person portion of our hybrid work week at our weekly all-company meeting and find close to 200 of your colleagues, some sitting with their dogs, talking excitedly through the week ahead and watching a newer teammate tell their personal life and career journey followed by a quick update on any hot topics that might be relevant to the week ahead. This position will be based remotely on the West Coast and each remote employee comes to our Emeryville, California headquarters a few times per year for various meetings, such as annual departmental team building and planning meetings, annual plan kick-off all-hands meeting, quarterly state-of-the-company updates, or other large cross-functional meetings. The expected pay scale for this role if you are base in Seattle, San Francisco, or Los Angeles is $85k to $95k, which may vary based on relevant experience, qualifications, geographic area (if applicable), and internal equity for the role. The expected pay scale for this role if you are based in any other West Coast region is $75k to $85k, which may vary based on relevant experience, qualifications, geographic area (if applicable), and internal equity for the role. You’re excited about this opportunity because your time will be filled with… Strategic customer centric development to influence and drive growth at a strategically important customer Provide insights and recommendations to develop new custom packs and creative programs Educate both internally and externally on trends and opportunity gaps at the customer level Providing support and insights into critical executional elements of promotional activities Customer Level Insights Development: 40% of Time Develop customer-specific insights to build an understanding of Costco. Help provide insights and customize the National PNC Category Selling story Work cross functionally with internal HQ category, Sales Strategy, and Marketing on new item development and sell stories based on customer level category insights Manage the new item setup process and track and analyze new item introductions Provide weekly update on Costco Business internally up to PNC Leadership Own Weekly Costco Meeting to review WOS and inventory changes/challenges Owns running weekly CRX/IRI reports for Costco Team and providing key insights on data Maintain price value audits for customer reporting and internal channel management Competitive analysis with report out both internally and externally Engage Costco external partners to maintain programs and program development and partnerships Coordinating with Customer Success Team to track shipments, identify & communicate logistics opportunities to internal teams. Attend all Costco Meetings to provide insights as needed Strategic Planning: 30% of Time Assist Costco Team in building out customer Presentations Leverage available reports/Numerator to extrapolate both short term and long-term actionable insights for business Maintain reporting as well as current trends and gaps for both Costco and internal stakeholders Document competitive product entries and impact to both the category and our brands. Participate in the Integrated Business Planning (IBP) process: Assist in pulling data & Building SBU Decks for International to provide key customer insights to inform sales, production and financial planning Attend & Participate in SUB Meetings Lead forecasting efforts to ensure they reflect both market conditions and customer sales strategies Own updating forecast tool (Blue Planner to Salesforce) for Costco US Annual plans development and implementation: 20% of Time Participate in annual plan development for current year and 5- year horizon Assist in the development of Joint Business Planning Meeting Ensure continuity for all volume driving activities throughout all PNC systems to ensure flawless execution Administration: 10% of Time Forecast Tool Add new products & update weekly volumes (Cases & Trade Dollars) Ensure merchandising contracts are uploaded to support audit compliance Maintain up-to-date trade spending records Support deduction management Costco New Item Set up Help manage item agreements, gather images and maintain documentation What are we looking for? Education: Bachelor’s degree or equivalent work experience Experience: 3+ years of relevant Sales experience within Consumer-Packaged Goods (CPG) industry Previous experience working on Costco projects/Support Experience with Data analytics and systems (IRI) Proficient experience with reporting tools and platforms, Excel and reporting analytics Financial impact analysis / ROI reporting Effective short- and long-term forecasting capabilities Experience in demand forecasting Skills and mindset: Must be willing to travel up to 30% of time Independent, self-driven individual with the ability to build vs. manage Collaborative teamwork and alignment Creative approach with a desire for continuous improvement Expertise in sales and category management within CPG Proficient in data driven decision-making and strategic planning What the work is like: You'll spend a significant portion of your day working on a computer, reviewing data, creating reports, communicating with partners, and joining virtual and in-person meetings This role requires frequent and ongoing use of a keyboard, mouse, phone, and other office technology You'll regularly navigate multiple systems at once, analyze detailed information, and shift between competing priorities and deadlines You'll communicate regularly with team members, cross-functional partners, external partners, and leaders through meetings, Outlook based email, messaging platforms such as Microsoft Teams, and presentations Occasional movement around the office may be required for meetings, collaboration, and team activities May occasionally lift or move office materials weighing up to 10 pounds So, if after reading through this long list you’re thinking—I’m not sure I meet 100% of these requirements, should I still apply? YES—if you embody a growth mindset, see challenges as opportunities to develop, and find innovative ways to get the real work that matters done, you sound like our kind of candidate! The 5 capabilities or mindsets most relevant to this role: Being all-in Be a builder Start & end with consumer Embody a strategic mindset Challenge ideas respectfully You will thrive here and may just do the best work of your life if… You want to learn and you want to grow in an exciting role, essential to the overall global Costco business. You want to be an integral part of shaping and nurturing an amazing work culture You like trying out novel minimum viable product people-related ideas You can be flexible in your approach to people challenges and abandon past practices if they don’t make sense or would lead to a poor outcome You enjoy making people-centric decisions and finding ways to say ‘yes’ as often as possible to impactful and important priorities for the business or team You are comfortable being natural, casual, open, and even a bit playful at work You can be friendly, vulnerable, and self-deprecating in one moment, and deal with a challenging, delicate people-related matter as a professional in the next You can do periods of focused, deep work on projects that drive the needle This may not be your ideal next career move if you like… …a lot of structure, rules, and uniformity …order, hierarchy, command and control management …to build lots of processes, systems, governance, or policies …avoiding ambiguity or experimentation are not your jam …to resolve challenging interpersonal situations over email or instant messaging …managing from behind your computer and demonstrating excellence through email …to chase whatever shiny object presents itself during the day even if non-strategic Here’s the deal with our not-so-standard, um… standard interview process because we know you are the curious type, which is why you’re still reading this… Quick 30 min phone chat with a high energy member of our Talent Acquisition team to do a quick overview of your background and answer any burning questions you have Team interviews are kept to a minimum to foster a more efficient, candidate-friendly process (too many interviewers yields little value and drags out the process for you—and who wants that, right?): A short series of in-person or video interviews in a 1:1 setting; these are usually with the hiring manager, one or two other team members, and a person from another team to get broader perspectives (note: we don’t do panel interviews because they don’t give interviewers a chance to ask you unique questions, and we assign interviewers different roles so we’re probing different capabilities) A case study or job task to simulate what you’d actually be doing in the role might be included (since your job is not actually to be interviewed for a living, why is that the thing companies rely on so much?) Yes, there will be a small panel for this one so you don’t have to do it more than once, and yes, they might ask you some kind yet probing questions at the end after the raucous applause stops. Once your interview concludes, the team will meet for an in-depth consultative process to ensure we are hiring the right person for the right job. Interviewers must come in with a strong yes or no vote beforehand to avoid groupthink with supporting reasons. The collective thoughts on your candidacy will be discussed in an environment of safety to challenge ideas respectfully, debate. and be open to all important qualifications of the candidates. A trained, disinterested bias blocker will be present to help mitigate bias so the team can make a sound hiring decision. The moment of truth arrives when the hiring manager makes the big decision. If you nailed the interviews and the case study was brilliant, guess what? The offer is all yours! And the ball is in your court. Will you accept? We sure hope so, because this place is the real deal, and don’t just believe us—just ask the 91% of our people who said this is a great place to work in our most recent employee survey. We strive to create an equitable and inclusive environment to contribute to the success of our organization. Premier Nutrition provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, status as a covered veteran and any other category protected under applicable federal, state, provincial and local laws.