Customer Engineering Manager

The candidate in this role will be required to work in a consultative manner with external Customers, Project Delivery teams, Product Line Managers, Pre-Sales and BDM teams and our global customer engineering team. Lead and scale a high-performance Remote Delivery Engineering team delivering IP/MPLS and Data Center solutions across customers. Drive technical excellence, customer engagement, and adoption of next-generation networking technologies. Manages a team of strong IP Engineers covering various aspects of technical project delivery, network design, solution/Use case testing and customer technical advocates. Leads end-to-end solution/ design & deployment incl. customer-specific adaptations by using the Nokia portfolio of products, systems and / or services as well as 3rd party products where required. Lead end-to-end remote delivery of IP/MPLS, Segment Routing, EVPN, and Data Center solutions. Own architecture, design, deployment, and lifecycle management of customer networks. Build and mentor geographically distributed engineering teams. Partner with Sales, Pre-sales, and Customers to shape solutions and drive business growth. Maintain strong executive-level customer connect and act as trusted advisor. Ensure delivery quality, risk management, and first-time-right execution. Drive adoption of Cloud, SDN/NFV, and automation frameworks. Align solution designs with product roadmaps and market evolution. First time right with Quality delivery of design & technical Scope. Establish best practices, reusable architectures, and delivery frameworks. Technical Expertise Deep knowledge of IP/MPLS, Segment Routing, BGP EVPN Strong understanding of Data Center technologies (leaf-spine, VXLAN, EVPN fabrics) Cloud & virtualization: Kubernetes, OpenStack, VMware SDN/NFV architectures and network automation Broadband (BNG), Mobile backhaul, IP core Leadership & Customer Skills Strong customer engagement and relationship management Ability to influence CXO-level stakeholders Proven team leadership and people development Excellent communication and presentation skills Strategic thinking and problem-solving Experience 20+ years in telecom/networking industry 10+ years leading engineering or delivery teams Experience in large-scale telco/enterprise deployments Exposure to global delivery models Qualifications Bachelor’s/Master’s in Engineering. Industry certifications (CCIE/JNCIE or equivalent) preferred.