Customer Experience and Planning Intern

Short Intro and About the Job Are you a curious student looking for an engaging internship in Supply Chain? Do you want to start your career in a multinational company and learn about end -to-end supply chain, while discovering the role of a Customer Experience and Planning Intern? Then apply now for this internship and join us in Zoetermeer, the Netherlands starting Sep/Oct 2026! As our new Customer Experience and Planning Intern, you will be part of the Global Supply Chain SNU team, in charge of Global deployment. Key objective of this internship role is to monitor, analyze, prevent Customer queries/complaints, which we receive from our mainly internal Danone customers on a daily basis, to plan & replenish stock for few countries in our scope & be a key actor in several core processes within our team. Your main tasks will be: Consolidating customer complaints from deployment. Analyzing the case, identifying root cause, corrective and preventative action & communicating back to the customers. Using system tools to track historical cases to prevent future complaints, drive process standardization (including ensuring accuracy of inputs from the customers). Supporting specific customer deployment planning activities along-side your peer planners. Actively planning one (few) country within the scope. Manage & support samples request / TTS Management/ Scrapping process. Consolidate & analyze key KPI (CFR / Open orders / WO). Support & contribute to weekly review with Sales Unites. During your internship with us you will be closely supervised by Haoyao Chen. You will join an energetic and international team in charge of deploying stocks from our global distribution center, with about 2000 SKUs going to 80+ countries representing 25% of the SNU net sales. About You You are a Bachelor or Master student in Supply Chain or related fields. You have a strong curiosity of further understanding end2end Supply Chain (process, stakeholders, operations). You are good at open & flexible communication with various functions/levels of stakeholders. You have the attention to details (fact finding, analyzing root causes, building preventive actions, involved in planning activities). You have a passion to drive and solve business challenges You can show good Microsoft Office skills; knowledge of Power BI and SAP is a plus. In addition, you must meet the following requirements: Enrolled as a Bachelor's or Master's student for the entire duration of the internship. Resident of the Netherlands with a valid BSN number. Non-EU citizens must have a valid Dutch residency permit. For non-EU citizens, your university must sign a three-party agreement with Danone. Available to start in September/October for a minimum of 6 months, 5 days per week. Fluent in English (spoken and written) You are able to work from our Zoetermeer office 2 times per week About Us, We offer and What's next At Danone we are committed to our mission “bringing health, through food to as many people as possible”. Working together to make sure that our brands, like Hipro, Nutricia, Alpro, Activia, Nutrilon and Evian, create real benefits for people, communities and the planet. You will be part of one of the largest Certified B Corps™ in the world. Being B Corp means to be part of a select movement of companies verified to be meeting the highest standards of social and environmental criteria and using business as a force for good. One Planet. One Health. We offer: A competitive gross internship allowance of 650 euros per month (based on a full-time internship); Home working allowance of 2.45 euros per day; A public transport travel card covering all office-related travel; Career advice opportunities such as workshops, seminars, networking events; International environment with 140 different nationalities in Danone NL; Active Internship community with 100+ interns across the Netherlands. In the Netherlands we also offer a hybrid working environment which enables each team to meet our people's desire for flexibility. You can work from one of our People Hubs in Hoofddorp, Utrecht and Rijswijk or you can work from home.We put people at the center of everything we do. Bring your unique perspective, ambitions and ideas to the table – the impact you could make might surprise you. We are committed to embrace diversity, nurturing an inclusive workplace where every individual is valued; Diversity, Equity, and Inclusion (DEI) is deeply embedded in Danone's DNA. What's next: It’s simple – hit the “apply” button before the deadline of 19th August . In order to comply with GDPR we can’t process your personal data without your given consent, so please apply directly via this website. Good luck! We can’t wait to meet you. Need more information? Please contact Celia de Lope, Campus Recruitment Intern via [email protected] . * all applications will be considered for a vacancy without discrimination based on ethnicity, color, religion, sex, sexual orientation, gender identity, nationality, disability, or any other protected status.