Customer Experience Coordinator (temporary)

Customer Experience Coordinator (temporary) ABOUT US Aarke is a Swedish design company dedicated to creating premium home essentials that elevate everyday routines. Founded in 2013, our mission is to redefine the home appliance industry. Our first product, the Aarke Carbonator, has earned a devoted following in over 30 countries. In categories often overlooked by the design community, we challenge the status quo by combining made-to-last quality, premium materials, and a distinctive design philosophy. Aarke is on an exciting growth journey, challenging the kitchen appliance industry. As we continue to expand, our customers remain at the center of our attention. We are therefore now strengthening our Customer Experience team with a part-time position (50-100%), starting in September and running until the end of December. You can read more about Aarke @ aarke.com . ABOUT THE ROLE As part of our Customer Experience team, you’ll be the first point of contact for Aarke customers and play a key role in shaping their experience with our brand. This is a written support role, where you’ll handle customer inquiries via email and other digital channels—often related to shipping, delivery, or product information. Your goal is to ensure every customer feels supported, informed, and well taken care of. You’ll be joining a friendly, experienced, and collaborative team where we help each other grow and share knowledge every day. You’ll receive hands-on training in our CRM and e-commerce platforms. You’ll also collaborate with colleagues across logistics, brand, sales, marketing, and product development. This means you’ll gain valuable insight into many areas of the business and directly contribute to creating a high-quality customer journey. WHO YOU ARE Experienced in a customer-facing role (e.g. retail, hospitality, service); you know how to support and empathize with people Familiar with customer support platforms (like Zendesk or Gorgias) or e-commerce tool. Confident in written English, with a clear and professional communication style Curious and proactive, you enjoy solving problems and asking the right questions Comfortable using basic digital tools (e.g. Microsoft Office) Experience of customer support for Amazon is a plus. WHAT WE CAN OFFER YOU At Aarke you get to work with consumer products that people can relate to and are amongst the most loved in their respective category. We are constantly looking to improve our way of working and you are welcome and expected to support and influence our growth journey. At Aarke you will find a hard-working, fun, interesting, and diverse group of professionals with a range of different backgrounds. WHAT NOW? Please submit your application through career.aarke.com/jobs, we will be reviewing applicants continuously. If you have questions about the position, please contact Anna Korling (Chief People Officer) at [email protected] Department IT & Operational Development Locations Stockholm Remote status Hybrid Stockholm Perks & Benefits Health and wellness allowance Team activities and after-works Private healthcare and pension plan Employee product discounts Growth opportunities and trainings Collaborative colleague culture Focus on independent leadership and growth Dedicated leadership to support you in your professional journey A beautiful and creative office space About Aarke Aarke is a Swedish design company with a range of premium home essentials engineered for the everyday routines of conscious minimalists. Founded in 2013 by two experienced industrial designers and friends, Jonas Groth and Carl Ljungh, the brand is on a mission to re(de)fine the home appliances industry. Their first product, the Aarke Carbonator, has gained a cult following around the world with customers from more than 30 countries. In a category of products that has been forgotten by the design community, Aarke aims to merge made-to-last quality, premium materials and a unique design approach.