Customer Experience Manager

Symbio is a software company revolutionizing global communication. Our platform offers a comprehensive communication stack, spanning carrier infrastructure to enterprise collaboration, serving diverse Asia-Pacific regions. Combining telecom and software expertise, we drive the evolution of modern communication. Symbio operates under the Aussie Broadband Group, a rapidly expanding technology services provider with a market capitalization exceeding $1 billion (AUD), listed on the Australian Stock Exchange (ASX: ABB). As our Customer Experience Manager, you will play a key role in shaping and improving the experiences our customers have with Symbio. You’ll work across teams to understand customer needs, identify opportunities for improvement, and deliver initiatives that make every interaction simpler, smarter, and more meaningful. If you like the sound of that, here’s some other things we’d love to see.. Leading customer experience initiatives that improve customer satisfaction, loyalty, and engagement. Using customer insights, data, and feedback to identify opportunities and influence business improvements. Partnering with teams across the business to embed customer-centric thinking into everything we do. Developing and implementing customer journey improvements that create seamless experiences across all touchpoints. Supporting continuous improvement initiatives by challenging existing processes and finding better ways of working. Collaborating with stakeholders to design solutions that balance customer needs with business outcomes. Championing a customer-first culture and helping teams understand the impact they have on the customer experience. Measuring and reporting on customer experience outcomes, trends, and opportunities. What you'll bring Demonstrated experience in customer experience, customer insights, service improvement, or a similar role. Strong understanding of customer journey mapping, feedback analysis, and continuous improvement practices. Ability to influence and collaborate with stakeholders across all levels of an organisation. Strong analytical skills with the ability to turn customer data into meaningful insights and actions. Excellent communication skills with the ability to engage, inspire, and bring people along on the journey. A proactive mindset with a passion for creating better customer outcomes. Experience working in telecommunications, technology, or a fast-paced customer-focused environment would be highly regarded. What's it like to work here? As a Symbion, you have flexibility to shape when, where and how you work. Symbions can choose to be primarily remote, primarily office-based, or a mix of both. You also have the freedom to shape your development. Every Symbion is able to design a unique and customised learning journey to build new skills and reach career goals. Plus, you’ll enjoy a range of benefits including: generous parental leave, regular social events, social clubs and a comfortable, fun and diverse working environment. If this sounds like the next great step in your career, we'd love to hear from you. Apply Now! Symbio is an equal opportunity employer. We encourage Symbions to bring their whole self to work and value diversity. You will need to have current work rights to work and be prepared to undergo relevant background checks. All applications are confidential. Life at Symbio We ensure our employees have equal access to a range of learning and development opportunities, and encourage everyone, regardless of gender, ethnicity, disability, sexual orientation or life stage to embrace these opportunities, enabling them to develop themselves and their career. Our employee’s happiness, health and wellbeing is important at Symbio. We provide all employees with flexible working options to ensure that work doesn’t compromise life outside Symbio and also supports their wellbeing. We regularly enhance our employee benefits such as discounted Aussie Broadband internet, up to 26 weeks paid parental leave including super contributions for primary and secondary carers and social clubs. At Symbio, our diverse backgrounds and unique experiences allow us to continue to innovate and create the brands, networks and technologies to power the future of global communications.