About the Internship
At Milence, the Product, Customer Experience, Sales and Operations teams work together to deliver a seamless charging experience across Europe's growing heavy-duty charging network.
As a Customer Experience & Product Operations Intern, you will work across these teams to help improve how customer insights are collected, how operational processes are executed, and how customer experience standards are scaled consistently across our hubs.
This is a hands-on internship where you'll contribute to real business challenges and see your work translated into tangible improvements.
What you will do
Analyze customer feedback, surveys and operational data to identify trends and improvement opportunities
Support the translation of customer insights into actionable recommendations
Help improve consistency of customer experience across hubs, including communication, signage and service delivery
Support cross-functional coordination between Product, Customer Experience, Sales and Operations
Conduct interviews with customers and internal stakeholders
Develop reports, dashboards, templates and operational guidelines
Track actions, dependencies and project progress to ensure follow-through
What you will learn
During this internship, you will:
Understand how Customer Experience, Product and Operations work together in a fast-growing scale-up
Learn how customer insights drive product and operational improvements
Gain hands-on experience in project coordination and stakeholder management
Strengthen analytical, communication and problem-solving skills
Experience working in an international and cross-functional environment
Who Are We Looking For?
You are currently enrolled in a Bachelor's or Master's program in the Netherlands
You are studying Business, Marketing, Communications, Data Analytics or a related field
You are available for 35–40 hours per week for 5–6 months
You are fluent English (preference for fluency in German)
You have a strong analytical and structured mindset
You are proactive, organized and comfortable taking ownership
You have strong communication and stakeholder management skills
You are interested in customer experience, product development and operational excellence
You are comfortable working in a dynamic and fast-paced environment
You are available to start in October 2026 or shortly thereafter
Driver's license is an advantage (visiting Milence and competitor sites)
What you will deliver
By the end of the internship, you will have contributed to:
Actionable customer insight reports and recommendations
Improvements to customer experience consistency across hubs
Enhanced operational processes and cross-team coordination
Practical deliverables such as templates, guidelines, reports and process
What we offer
A hands‑on, educational internship focused on real business challenges
Exposure to modern data platforms and emerging AI tooling in production
Close mentorship from experienced data professionals
A collaborative, international working environment
Internship compensation in line with Milence’s internship framework
Please note that this internship involves access to confidential and commercially sensitive information. For this reason, the work and materials produced during the internship cannot be used for a thesis, research publication, or other external disclosures.
Ready to Charge the Future?
At Milence, we value diversity and encourage applications from candidates of all backgrounds and nationalities. Compliance with local employment laws and non-discrimination policies is a priority for us.
Come charge the future and apply now! Please submit your CV in English.