Customer Experience Representative

Customer Experience Representative At Clarion Home Services Group, we’re a fast-growing family of HVAC, electrical, and plumbing brands raising the bar for exceptional service. We’re looking for professionals with a background in hospitality, hotels, or restaurants who thrive in fast-paced, guest-focused environments. If you know how to anticipate needs, create memorable experiences, and make people feel valued, we want to hear from you. A hospitality-first mindset is essential to this role. Work Environment & Schedule This is a remote, full-time (36 hours/week) position. Candidates must have a quiet, dedicated workspace and reliable high-speed internet. *Please Note: Although this position is fully remote, we are currently unable to hire candidates who reside in California , Massachusetts, Minnesota, New Jersey, New York, Oregon, or Washington.* Schedule Four 9-hour shifts per week (36 hours) Combination of weekday, evening, and weekend shifts Shift times vary based on business needs and may end as late as 12:00 a.m. CT Schedules are assigned by management Why You'll Love Working Here Competitive Pay: $20-23.50/hour Hospitality-First Culture: Join a team that values collaboration, positivity, and exceptional customer service Career Growth: Opportunities to learn, develop, and grow with a rapidly expanding organization Comprehensive Benefits (effective the first of the month following hire) : Medical, Dental & Vision Insurance Company-paid Life Insurance Short- & Long-Term Disability Employee Assistance Program (EAP) 401(k) with company match Paid Time Off and 9 paid holidays What You'll Do Deliver exceptional customer service by scheduling appointments and resolving customer inquiries Build lasting customer relationships through phone, email, and text communication Recommend service memberships that help customers protect their home systems Make outbound calls to schedule maintenance and follow up on customer needs Maintain accurate customer records and ensure timely follow-up Collaborate with a remote team and participate in ongoing training and coaching What You'll Bring Required Qualifications At least 1 year of recent experience in a high-volume, customer-facing hospitality, hotel, or restaurant environment A passion for helping people with a friendly, solutions-focused approach Excellent communication, organization, and multitasking skills Ability to thrive in a fast-paced, remote work environment Proficiency with Microsoft Outlook, Word, Excel, and cloud-based phone systems High School Diploma or GED Preferred Qualifications Home services industry experience Bilingual (Spanish) Join Our Team If you're passionate about creating exceptional customer experiences and want to grow your career with a company that values hospitality, we'd love to hear from you. Apply today and help us deliver outstanding service - one customer at a time.