Customer Experience Specialist

Location: Austin / Hybrid working - 2 days in office Join Insights Learning & Development and help create experiences that people never forget. The hourly wage for this position is between $24-$27 per hour, commensurate with experience. This is an hourly, non-exempt position and will be eligible for overtime. In addition, Insights offers a robust benefits package that includes medical/dental/vision insurance, 401(k) matching and PTO time. At Insights, we believe that when people understand themselves and others better, they can create remarkable things together. Our products and learning experiences help organisations around the world unlock the potential of their people. We're looking for a Customer Experience Specialist to join our Customer Success team and become a trusted partner to our customers at every stage of their journey. Every interaction shapes how our customers feel about Insights. As a Customer Experience Specialist, you'll be the friendly voice, problem solver, organiser and relationship builder who helps our customers get the very best from working with us. Whether you're coordinating learning events, supporting new customers through onboarding, resolving queries or helping bring learning solutions to life, you'll play a vital role in creating exceptional customer experiences. You'll work as part of a collaborative customer-focused pod, building strong relationships and ensuring every customer feels valued, supported and inspired. What you'll be doing You'll: Deliver outstanding customer service across multiple customer touchpoints Support customer onboarding journeys, setting customers up for long-term success Coordinate learning events and programmes with precision and care Process orders accurately and efficiently Resolve customer queries and take ownership through to completion Build trusted relationships with customers and internal colleagues Maintain accurate customer information and records within our systems Identify opportunities to add value for customers and support growth opportunities Work closely with Sales, Customer Success and regional teams to provide a seamless experience Contribute ideas that help improve processes and elevate the customer experience We're interested in people who genuinely enjoy helping others and take pride in delivering exceptional service. You'll likely have: Previous experience in a customer service, customer support, client services or customer experience role Strong communication and relationship-building skills Excellent organisational skills and attention to detail The ability to manage multiple priorities in a fast-paced environment Confidence working with systems, processes and customer data A proactive approach to problem solving A collaborative mindset and willingness to support colleagues A passion for creating positive customer experiences You'll stand out if you have: Experience supporting events, training programmes or learning solutions Experience working with CRM systems such as Microsoft Dynamics 365 Commercial awareness and an ability to spot opportunities to add value for customers Experience working within a global organisation Everyone is welcome at Insights. We’re dedicated to creating a space where you belong — that means accepting you for who you are now and supporting you on your journey towards whoever you want to become. Our colourful solutions help people see themselves and others in a new light and we love encouraging our diverse global community to experience the transformational power of Insights Discovery. Through listening and learning, we will continue to foster the connections that matter to build a more inclusive culture. It is in our nature to nurture. We have developed an organisation which puts care for our people, inclusion, belonging and wellbeing at the heart of our approach. We’re strengthened by a community where we work together to co-create a culture that celebrates difference and welcomes everybody. We love learning. We want to be better tomorrow than we are today and we’re up for the journey. Unapologetically human, undoubtedly individual. Colourful to our core. Read more about inclusivity at Insights via the vacancy page on our website: https://www.insights.com/inclusively-insights/