Customer Experience Specialist (Exterior Home Services | Appointment Setting)

Customer Experience Specialist (Remote – Central Time Zone Preferred) Location: Remote (U.S. – Central Time Zone Preferred) Compensation: $18–$22 per hour (based on experience) Employment Type: Full-Time | Hourly Reports To: Director of Marketing Join the Team That Creates an Exceptional Customer Experience At Allied Roofing Partners , we're building more than great roofing companies—we're building an exceptional customer experience. As one of the fastest-growing residential roofing platforms in the country, our family of companies serves homeowners across multiple markets with a commitment to quality, integrity, and outstanding service. Every homeowner's journey begins with the very first phone call, and that's where you come in. We're looking for a Customer Experience Specialist who thrives on helping people, enjoys talking on the phone, and understands the importance of responding quickly to new customer inquiries. This is an exciting opportunity to become one of the first members of a growing Customer Experience team with tremendous opportunities for future advancement. Why Join Allied Roofing Partners? Make an Immediate Impact You'll be the first point of contact for homeowners reaching out through phone calls, website inquiries, social media, and other marketing channels. Your professionalism and responsiveness will help create an outstanding first impression for every customer. Career Growth This is a ground-floor opportunity with a clear path into future Team Lead and Customer Experience Manager positions as our Customer Experience department continues to grow. Professional Development You'll receive comprehensive training, proven processes, and ongoing coaching designed to help you succeed while becoming an integral part of a high-performing team. Compensation & Benefits $18–$22 per hour , based on experience Full-Time W2 position Health, Dental & Vision Insurance 401(k) Paid Time Off (PTO) Company-provided equipment and software Overtime opportunities during peak seasons Professional development and advancement opportunities What You'll Do Speed-to-Lead Excellence Respond to new website, phone, and social media inquiries within minutes. Contact homeowners to understand their needs and provide an exceptional customer experience. Qualify opportunities and schedule roofing inspections and estimates. Follow proven call scripts and follow-up processes. Accurately document all customer interactions within company CRM systems. Lead Recovery Re-engage homeowners who previously requested estimates or information. Contact aging leads, previous customers, missed calls, and unsold estimates. Help convert existing marketing leads into scheduled appointments. Customer Experience Represent multiple Allied Roofing Partners brands with professionalism, urgency, and enthusiasm. Build rapport with homeowners and confidently schedule appointments. Meet daily and weekly performance goals for response time, contact rates, and appointments booked. What We're Looking For Experience in customer service, appointment setting, inside sales, or call center environments. Outstanding phone presence with strong communication and active listening skills. Comfortable working remotely while managing daily priorities independently. Experience using CRM software and virtual phone systems. RingCentral experience is strongly preferred. Tech-savvy with the ability to quickly learn new software and systems. Coachable, goal-oriented, and motivated by measurable performance. Reliable high-speed internet and a quiet, professional home office. Authorized to work in the United States. Must reside in the Central Time Zone or be willing to consistently work Central Time/PST Time Zone Preferred Qualifications Experience in roofing, home improvement, or other residential service industries. Previous outbound calling or lead recovery experience. Bilingual (English/Spanish) is a plus. Comfortable following call scripts, performance dashboards, and structured workflows. Why This Opportunity Stands Out This isn't just another remote customer service position. You'll be joining a company experiencing tremendous growth while helping build a Customer Experience department from the ground up. The individuals who establish the standard today will have the opportunity to grow into leadership roles as Allied Roofing Partners continues to expand nationwide. If you're passionate about helping people, thrive in a fast-paced environment, enjoy talking with customers, and want to build a long-term career with a growing organization, we'd love to hear from you. Apply today and help us create an exceptional customer experience—one conversation at a time.