Customer Network Engineer

Ready to take on complex network challenges and play a key role in keeping our customers connected? We’re looking for a Customer Network Engineer to join our Network Operations function. Based from our Manchester office on a hybrid basis, you’ll work as part of an experienced network team whose other members work remotely — giving you the opportunity to take real ownership while still having the support and expertise of the wider team around you. This is a hands-on technical role where you’ll design, configure, deploy and troubleshoot customer network solutions across our growing national infrastructure. You’ll work across technologies including routing, switching, firewalls, SD-WAN, MPLS, VPNs, LAN and WLAN, supporting the delivery of complex B2B customer solutions from initial design through to successful deployment. As our network continues to grow, you’ll also gain exposure to full-fibre infrastructure, automation, software-defined networking and NFV, while becoming a trusted technical escalation point within Network Operations. What you'll be doing Configure and deploy routers, switches, firewalls and wireless network solutions. Turn complex customer High Level Designs (HLDs) into practical, deliverable Low Level Designs (LLDs). Provision and thoroughly test new customer services, ensuring performance, security and successful service delivery. Configure and implement WAN technologies including SD-WAN, MPLS and VPN sol utions . Configure firewalls, security policies, IPSec/SSL VPNs and intrusion prevention. Troubleshoot complex technical issues, working closely with internal teams and external suppliers to get to resolution. Act as a technical escalation point for L1 and L2 Network Support. Proactively identify opportunities to improve network performance, resilience and security. Create and maintain clear network diagrams, configurations, procedures and technical documentation. Skills, Knowledge and Expertise You’ll be a technically strong network engineer who enjoys solving problems, taking ownership and working in a fast-moving customer environment. Ideally, you'll bring: 2–3+ years' experience in network engineering or technical provisioning within an ISP or managed service provider environment, ideally supporting B2B customers. Strong networking fundamentals including TCP/IP, BGP, OSPF, switching and network security. Hands-on experience configuring and deploying Fortinet firewalls. Experience with SD-WAN, MPLS, VPN, LAN and WLAN technologies. The ability to troubleshoot complex network issues and see them through to resolution. Strong technical documentation skills, including producing network diagrams and configuration documentation. Excellent communication skills, with the ability to make complex technical information clear to both technical and non-technical audiences. The confidence to work independently while collaborating effectively as part of a wider technical team. Strong organisation and the ability to prioritise effectively in a fast-paced environment. Experience with Cisco, Juniper, Fortinet or Juniper Mist would be a real advantage, as would CCNA, FCA, JNCIA-MistAI or equivalent certification. Knowledge of network automation and scripting using tools such as Python or Ansible would also be highly desirable. In return you will get... It's all about you - We believe that taking care of yourself is truly important and allows you to perform at your very best. Joining the Elevate Group, we will award you with your very own birthday off, day off to move house, £500 Wedding bonus + day off and £500 Baby bonus for those special life events! Roll on the good times! Perks at work - Whether it be our Manchester (Northern Quarter) or any other locations, we hold free monthly breakfasts and team socials to celebrate and bring our people together! Holidays - 25 days annual leave, along with Bank Holidays. If that’s not enough, you also have the option to purchase 5 additional days per year! Healthcare - Free Private Healthcare for yourself and you can add your family at a discounted rate! Keeping everyone healthy and happy! Gift Day - Christmas has come early as we award every colleague an Elevate Gift Day day giving you the chance to get your last minute prep done or to kick back and relax! Pension/Life Assurance - We have a contributory pension scheme which is a salary sacrificed along with life assurance which is 4x your basic salary. Wellbeing - You will have a paid leave day that is completely for you. The aim of the day is to look after your well-being. This day can be spent doing anything that makes you happy and relaxed, whether this is a duvet day, a spa day, walking in the fresh air, shopping, watching a box set or spending time with family - this is completely your choice