Customer Onboarding Engineer - Fully Remote | Night Shift

A leading network access control provider is hiring a Customer Onboarding Engineer for a fully remote, night-shift role. You’ll own the technical delivery of new customer deployments from closed deal to go-live. This hands-on, customer-facing role suits a networking professional who enjoys solving technical challenges and working with customers. Join a supportive, inclusive team with ongoing training, knowledge sharing, and flexible remote work.

What You'll Do

• Execute end-to-end deployments including tenant setup, cloud RADIUS configuration, directory integration with platforms such as Entra ID, Okta, and on-premises Active Directory via LDAP Broker.
• Build groups and policies tailored to customer requirements while configuring certificates and SCEP for secure authentication processes.
• Configure network devices across major vendors including Cisco, Meraki, Aruba, Palo Alto, and UniFi to ensure optimal connectivity and security.
• Run device onboarding using various methods such as agent-based approaches, MDM/SCEP integrations, self-service portals, and MAC-based authentication for headless devices.
• Lead monitoring-mode burn-in phases and enforcement cutovers, facilitating phased migrations from incumbent NAC platforms like ISE or ClearPass.
• Validate go-live milestones against predefined success criteria established during the sales process and deliver comprehensive as-built documentation upon project transition.
• Keep project status current in Planhat and maintain accurate customer onboarding records for each account to ensure transparency and accountability.
• Identify stalled accounts early by flagging scope gaps or undocumented commitments to prevent delays and support timely resolutions.
• Contribute deployment knowledge back to the internal knowledge base to enhance communal learning and improve future onboarding processes.
  
  

What You Bring

• Deep understanding of networking fundamentals including 802.1X protocols, RADIUS authentication mechanisms, EAP-TLS standards, certificate management with PKI infrastructure, VLAN segmentation strategies, switching technologies, and wireless networking principles.
• Hands-on experience deploying or supporting Network Access Control (NAC) solutions such as Portnox, ISE, ClearPass or similar platforms within enterprise environments.
• Proficiency in directory services and identity management systems including Entra ID (formerly Azure AD), Active Directory integration techniques, and Mobile Device Management (MDM) platforms like Intune or Jamf.
• Exceptional customer-facing communication skills enabling you to lead technical calls confidently while maintaining a consistent project cadence with stakeholders.
• Ability to self-manage across concurrent projects by keeping visible documented status updates that promote transparency within the team.
• Commitment to collaborative problem-solving by sharing deployment insights with colleagues through internal knowledge bases.
• Sensitivity towards customer needs demonstrated by empathetic interactions during onboarding sessions.
• Dependability in maintaining accurate records for each account throughout the deployment lifecycle.
• Willingness to participate in ongoing training opportunities that enhance your technical skillset.
  
  

What Sets This Company Apart

The organisation fosters an inclusive, collaborative culture where contributions are valued. Employees benefit from flexible remote work, ongoing training, and strong knowledge sharing. Supportive leadership encourages cross-team collaboration, while a focus on customer relationships, empathy, and shared success creates an environment where people can grow and thrive.

What's Next

If you are ready to make a meaningful impact by supporting customers through their onboarding journey while growing your own expertise within a collaborative environment—this is your chance!



Due to the high volume of applications we are experiencing, our team will only be in touch with you if your application is shortlisted.