Customer Onboarding Manager SR

Why you'll LOVE Sagent: You could work anywhere. We know you are talented and looking for something inspiring and impactful. A place where you will make a difference and have a great time doing it! By choosing Sagent, you can be part of our mission to make loans and homeownership simpler and safer for all consumers. Sagent powers servicers and consumers. You power Sagent! Job Title: Customer Onboarding Manager Senior Worksite: 8840 Cypress Waters Blvd, Suite 190, Coppell, TX 75019 Job duties: Provide full lifecycle delivery of technology implementation services on key transformative software delivery and implementation projects within the financial technology industry. Work across cross functional teams to find solutions to impediments and drive progress to meet project milestones. Analyze and determine implementation scope, requirements, and roadmap that leads to successful implementation and use of Sagent’s suite of products. Execute project management and provide training, consultation, and support before, during, and immediately after new client, existing client, and new vendor implementation or conversion efforts. Mentor, train, and provide oversight to peers and cross functional team members on best practices for product implementation. Full-time telework permitted. Up to 5% domestic travel may be required for business meetings. Requirements: Master’s degree in Business, Engineering, Computer Science, or a related field and 3 years in any job title involving experience in technical implementation of transformative financial services software. Alternatively, the employer will accept bachelor’s degree in business, Engineering, Computer Science, or a related field and 5 years in any job title involving experience in technical implementation of transformative financial services software. Prior experience must include 2 years of the experience in the following: using software implementation project planning tools; devising technical software solutions; communicating technical requirements to Engineering teams; working with Application Programming Interfaces (“APIs”); working with databases, including MS Access and SQL; working with configuration management tools, including ServiceNow and Powershell; designing system architecture and enterprise software environments; using project management methodologies and best practices, including identifying risks, communicating to teams, and preparing project plans; translating business requirements into technical solutions; translating technical concepts into clear and accessible language for non-technical audiences; overseeing and implementing continuous improvement of implementation services; and overseeing and implementing planning and delivery of software implementation projects. Prior experience must include 2 years leading mortgage technology software implementation projects. #LI-DNI Perks! As a Sagent Associate, you will be eligible to participate in our benefit programs beginning on Day #1! We offer a comprehensive package including Remote/Hybrid workplace options, Health Benefits, Unlimited Flexible Time Off, Family Planning Services, Tuition Reimbursement, Paid Family Leave, 401(k) Matching, Pet Insurance, In-person and Virtual Social Experiences, Career Pathing, Focus Time Fridays and much, much more! Why Sagent? Sagent is transforming the mortgage servicing industry by bringing the modern experience customers now expect from loan originations to loan servicing. Our platform lets customers manage their home-owing lives from anywhere while giving servicers lower costs, scale compliance and higher servicing values through full market cycles. Sagent is a joint venture that combines Fiserv Inc.'s decades of market-leading fintech expertise with Warburg Pincus' skill in growing technology companies. We hire innovators and doers to disrupt the last and most complex frontier of lending and housing. We're growing fast and need you to help shape our future. Sagent is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.