Customer Onboarding Specialist

Our story There are some big, juicy problems in property management that need to be solved, igniting Kolmeo's mission to revolutionise the way people think about renting, owning and managing property. S ince 2020, our platform has been streamlining payments, automating daily admin, and connecting all three people - the owner, tenant, and property manager - by helping agencies work smarter, not harder. 🏆 Multi-award-winning PropTech (2023 & 2025) 💸 $3B+ in payments processed ⚙️ 469K+ workflow tasks completed With more than 15 years of adventures in prop-tech, Kolmeo gives real estate agencies around Australia the right tools and technology to perfectly balance the experience. We’re not some startup guessing our way through growth — we’re scaling off real traction and growing customer demand. So what's the gig? Kolmeo is on the hunt for a Customer Onboarding Specialist to support, and eventually own, the process of getting our new customers up and running with our software. You'll be part of the onboarding team, reporting to the Customer Onboarding Manager and working alongside the wider CX team, helping drive onboarding projects end-to-end and keeping our customers supported, informed, and moving every step of the way. O ur ideal candidate You've had experience in property management and know the ins and outs of residential rentals, but you're ready for a new challenge away from the front lines by pivoting into the world of tech. You're someone who's built real relationships in the industry — with landlords, tenants, or other property managers — and knows exactly how they need support in their day to day, especially when things get busy. If you've ever looked at your agency's software and thought, " I could make this better ", this is your chance. No more weekend opens, late-night tenant calls, or chasing rent arrears - just using your property management know-how to help agencies get the most out of Kolmeo! What you'll do: Support, and eventually own, onboarding and implementation for new customers, from kickoff through go-live Coordinate everyone involved — internally and externally — so onboarding steps land on time and nobody's left in the dark Set up customer accounts, software environments, templates, and configurations to meet each customer's specific needs Handle the administrative detail that keeps onboarding on track — data entry, scheduling, follow-ups, and all the unglamorous but necessary bits that come with every project Keep projects on track by capturing meeting notes, sending updates, and following up on next steps and action items Help deliver customer training sessions, and keep our onboarding documentation sharp and up to date Bring your property management or real estate eye to continuous improvement at Kolmeo - share your thoughts on what would turn good into great! You'll succeed if you: Have experience in property management or real estate (residential rentals) Have strong, demonstrated experience managing professional relationships Are highly organised and detail-obsessed (the kind of person who actually reads the fine print!) Have excellent communication skills - written, verbal, and everything in between Are self-aware and adaptable – comfortable working with a variety of personality types Are quick to learn new systems, adaptable to change, and calm under pressure Are a team player with a customer-first mindset. Jump to the top of the list if you also have ("nice-to-have's"/non-essentials): Experience in onboarding, training, or customer success roles Familiarity with property management software or SaaS platforms Some knowledge of project management principles. Why you'll love it at Kolmeo: Flexible hybrid work - manage your energy, not your hours Quarterly Recharge Days + Birthday Leave - who doesn't love an extra paid week of leave? Learning ecosystem - get access to Kolmeo's L&D program, with internal and external L&D opportunities Fun matters - team events, in-person and digital social gatherings and offsites Support when you need it - confidential EAP for personal and work matters. Throw your hat into the ring! Now that you have the gist of who we are and what we're about, we’d love to hear from you. So if it feels like fate, hit that “Apply” button to send us your updated CV and please include a cover letter telling us a little about the person behind the CV! We’re growing and this next phase has room for one more. .. but there’s just one thing missing: YOU . Will you accept this rose 🌹 and join Kolmeo? Our DEI Mission We know how painful it can be to stumble on job ads that read like they were written specifically for you... if it weren't for that one skill or experience you don't have. If you don’t tick all the boxes, don’t let that hold you back. Many underrepresented groups often don’t apply for jobs because of that, which breaks our hearts. If this job ad speaks to you, be bold and hit apply! Questions? Drop into our [email protected] inbox with any questions - we look forward to hearing from you! Thanks recruiters, but we've got this one covered. If we need your assistance, we'll reach out!