Customer Onboarding Specialist - Italian and Portuguese Speaking 🇮🇹 🇵🇹

Customer Onboarding Specialist - Italian and Portuguese Speaking 🇮🇹 🇵🇹 Join Teamtailor as the Italian & Portuguese Onboarding Specialist and guide Enterprise clients from kickoff to go-live with clear setup, hands-on support, and real impact. Let's build the future together! Teamtailor is an Employer Branding and an ATS SaaS platform used by over 12,000 companies and 200,000 active users in 90 countries around the world 🌏. Working at Teamtailor means working at an international, fast-paced tech company that offers an ideal workplace for those who want to have a tangible impact on the growth of an organization and are craving responsibilities. It also means having lots of fun 🥳 Building a diverse team with various backgrounds and expertise has been at the core of Teamtailor since its very beginning and is indeed part of its strength today! There are no typical profiles; every team member shares our vision and wants to be part of its success. Customer Onboarding Specialist 🧑‍🎓 That is why we are expanding our Customer Success department and looking for a new Customer Onboarding Specialist to support our growing user base across Europe with a focus on the Italian and Portuguese speaking market . You will focus on helping customers get the very best start with our platform. Our mission is to deliver an outstanding onboarding experience that leaves every user feeling confident and supported. We are looking for people who are passionate about guiding customers and creating a truly world class experience You will lead Enterprise onboarding through a structured implementation journey, combining 1:1 sessions, project guidance, and enablement to ensure customers successfully go live and adopt Teamtailor in their organisation. Within the Customer Success department, you will be working with Customer Success Managers, Product Specialists, Onboarding Specialists, Digital Success Managers, and Promote Specialists, who are located all around the world. Your key responsibilities will be to: Lead and deliver Enterprise onboarding from kickoff to go-live Guide customers through configuration and best-practice setup (customer executes, you advise) Run structured onboarding sessions (kickoff, configuration, enablement, go-live) Drive progress, remove blockers, and keep onboarding on track Deliver user enablement and training for key stakeholder groups Provide ongoing guidance and flexible support based on customer needs Partner closely with Enterprise CSM to ensure a smooth handover and long-term success Improve onboarding materials, templates, and internal ways of working Collect insights and feedback to continuously improve the Enterprise onboarding experience As an Onboarding Specialist at Teamtailor, you will be offered: Development opportunities 🏃🏻‍♂️ Own the onboarding journey The opportunity to work with the Market's best product ✨ Work with a great portfolio of international customers Be part of a great team 💕 Collaborate with multiple teams Is this you? Experience in onboarding and technical customer support in the SaaS industry Experience in the HR industry Fluent in English, Italian, and Portuguese A hobby "tech-savvy" person A ping pong professional 🏓... we're kidding! But we do like to play. We value your personality and believe you're passionate about your work, ambitious, and work hard to reach your goals! Interested? 😃 Department Success Role Onboarding Specialist Locations Stockholm , Madrid Remote status Hybrid Monthly salary kr32,000 - kr35,000 Stockholm Madrid Workplace & Culture Our guiding stars are to be different , personal and kind . These apply to everything we do, from how we talk to our customers to how we work and who we hire. We have a lot of fun doing what we love, and we celebrate every success. Drop by one of our offices and say hello and meet our team – coffee is on us ☕️ About Teamtailor Teamtailor is changing the way companies work with employer branding and recruiting online. Want to help us make HR heroes? Working at Teamtailor means joining a young, fast-moving tech company and working with smart people who are passionate about what they do.