Customer Operations Associate

About JobGet As the #1 app focused on everyday workers, JobGet is redefining the future of hiring. Founded in 2019, JobGet began as the only mobile-first hiring platform for everyday workers. Since then, we've grown by joining forces with Snagajob, the largest hourly job board in the U.S., followed by Seasoned, the leading platform for restaurant hiring, and the most recent acquisition of RippleMatch, an early-career recruiting platform serving students and emerging talent across the country. Each acquisition has brought JobGet closer to the frontline, making the platform faster, smarter, and more effective. While most platforms chase volume, JobGet is laying the foundation for a new kind of hiring infrastructure focused on precision, speed, and real outcomes. Our AI-powered engine learns, adapts, and improves continuously. Employers don’t just get candidates, they get hires. Workers don’t just search, they get matched. The result is a more efficient hiring process with less friction and better results. We serve a diverse range of industries, from food service and customer support to healthcare, logistics, and manufacturing. With access to over 200 million job seekers, our platform leverages cutting-edge AI to match qualified, role-ready candidates, automating key parts of the hiring process for faster decisions and better outcomes. By combining scale with precision, we’re transforming how businesses hire and how people find meaningful work. Our mission is simple: to help everyday workers thrive by providing accessible, frictionless hiring solutions that deliver real results. Join us as we continue to build the future of work for the millions of people who power our world every day. Learn more about our culture here. Who We Are We’ve designed our values to be more than just buzzwords; they’re things we can do . We hope that our culture reflects our values by our commitment to living them every day. Make a difference every day Teamwork - We make time to help colleagues across JobGet succeed. Excellence - We set ambitious targets, put in extraordinary effort, and persevere until we have accomplished — or exceeded — our goals. Innovation - We’re a team of creative, outside-the-box thinkers who thrive in a continuously evolving environment. To us, innovation is about questioning the status quo and always striving to do things better. Have Unwavering grit Resilience - By remaining resilient and adaptable, we grow stronger as individuals and as an organization. Accountability - We operate with an ownership mentality where everyone feels a sense of responsibility to make us better and always act in the best interest of JobGet. Speed - We make decisions fast and execute them even faster. Bias for speed is one of our core strengths and a key advantage over our competitors. Grow through curiosity & kindness Respect - We treat each other with mutual respect, kindness, and celebrate our differences. Learning - We ask questions and seek to understand by being genuinely curious & communicative. Culture - We believe that each of us is responsible for our culture. It requires self-discipline and the drive to contribute to something greater than ourselves. What You’ll Do We are hiring a Customer Operations Associate to maximize our customers' results on our platform. Customer Operations Associates sit within the Customer Success department and are the operations and analytics powerhouse that ensures our partners are getting the most out of our product. You’ll spend the day immersed in our software, managing every behind-the-scenes task for recruitment teams to build a positive customer experience and deliver top talent for them to hire. Your main focus will be serving our RippleMatch customers. Candidate Sourcing & Delivery Own Candidate Delivery: Build and manage candidate pipelines for your accounts, making sure each role is set up to attract the right volume and mix of candidates. Drive Engagement: Write and send candidate outreach, keeping an eye on performance so every role delivers results. Data Monitoring & Reporting Monitor Product Adoption: Closely monitor data on customer product adoption to ensure partners are getting the most out of our product suite. Use Data to Drive Decisions: Comfortably utilize and examine our data to solve customer problems, analyze trends, and inform decision-making across your book of business. Role Setup & Maintenance Become a Platform Expert: Become an expert on the ins and outs of the RippleMatch platform, keeping roles and settings current as customer needs evolve. Manage Projects: Manage projects that help push account-specific and Customer Success team objectives forward. Candidate Communications & Pipeline Management Support Customer Success: Collaborate with our Customer Success Managers to ensure we're providing strong ROI for our customers, and support ad hoc customer requests as they come up. Solve Customer Problems: Help solve tricky customer issues with product-focused solutions, and relay feedback to advocate for customer and candidate product improvements. Help Students Find Their Dream Jobs: Keep candidate pipelines accurate and moving, ultimately helping students land the roles they're looking for. Who You Are 0-3 years of experience in an operational, administrative, or customer-facing role (internships count). A self-starter mentality with a strong work ethic and a willingness to tackle any assignment, no matter how small. Laser-focused attention to detail — comfortable working inside detailed processes and following requirements precisely. Comfortable working with data and spreadsheets (Excel or Google Sheets); SQL exposure is a plus. Strong written and verbal communication skills, with the judgment to know when to ask for help. Resourceful and eager to learn — you pick up new tools and systems quickly and aren't afraid to ask questions. Comfortable with repetitive, detail-heavy work during peak seasons, and able to stay organized under shifting priorities. A collaborative teammate who communicates proactively when something isn't working. Genuinely curious about how our platform works and motivated to help candidates find their next opportunity. Data-driven and a constant drive to utilize data to answer questions and inform customer strategy Experience working at a startup, or strong interest in a fast-paced, evolving environment, is a plus. Experience managing projects from the beginning of the ideation phase through to conclusion is a plus At JobGet, we're looking for people who see themselves in our Values. If you have made a measurable impact in your career and are known for your grit and curiosity, we encourage you to apply. We look forward to hearing from you. Benefits & Rewards Purpose-driven organization Flexible time off Remote-first Flexible work hours - our employees are in multiple time zones Medical & dental plans Parental leave Employee stock options