Customer Operations Representative

Location: Maroochydore (Hybrid) Part Time: 22.5 hrs weekly In this position, you’ll be based in Maroochydore office for a minimum of three days a week, with the flexibility to work from home for some of your working week. Find out more about our flexible work culture at computershare.com/flex. We give you a world of potential At Computershare Utility Services, we play a vital role in helping some of Australia’s leading utility providers deliver exceptional services to their customers. As a trusted partner across the utilities sector, we support organisations in establishing, managing, and optimising their retail utility operations, providing end-to-end solutions across the entire customer and billing journey. Operating across Australia's energy, water, commercial, and industrial markets, our team works at the forefront of an essential industry that impacts millions of people every day. Joining Computershare Utility Services means being part of a collaborative and innovative environment where your contributions help shape the future of utility services while creating value for clients and their customers. This is an opportunity to build your career with a global organisation that combines the agility of a specialist business with the strength, scale, and stability of an international market leader. A role you will love The position of part-time Customer Operations Representative forms part of the Revenue Operations Team. This role performs inbound and outbound calls, however, is required to support the entire operations including performing any task within the meter to cash value chain. This includes inbound customer queries through phone and email, maintaining and updating account data, the management of billing including complex account setup, processing of payments and assisting customers to pay their account via effective payment arrangements. What will you bring to the role? You are a customer-focused professional who is passionate about delivering exceptional service and creating positive experiences for every customer. You have strong communication and problem-solving skills, with the ability to build rapport, understand customer needs, and provide tailored solutions. You thrive in a fast-paced environment, take ownership of enquiries from start to finish, and are committed to achieving the best outcomes for both customers and the business. To be successful in this role, you will bring: A strong customer service focus, with a genuine commitment to delivering positive outcomes and exceptional customer experiences. Excellent communication and interpersonal skills, with the ability to build rapport, listen actively, and respond to customer needs with empathy and professionalism. Strong problem-solving skills and the ability to take ownership of enquiries, identify solutions, and see issues through to resolution. The ability to manage multiple tasks, maintain accuracy, and work effectively in a fast-paced environment while meeting quality and performance expectations. Sound computer and administrative skills, including the ability to maintain accurate records and complete follow-up actions in line with established processes and procedures. Resilience, adaptability, and a willingness to learn, with the ability to remain calm and professional when handling complex or sensitive customer enquiries. Most importantly, you'll bring a positive attitude, a customer-first mindset, and a genuine passion for helping customers achieve the best possible outcomes. Rewards designed for you Flexible work to help you find the best balance between work and lifestyle. Health and wellbeing rewards that can be tailored to support you and your family. Invest in our business by setting aside salary to purchase shares in our company, and you’ll receive a company contribution as well. Extra rewards ranging from recognition awards and team get togethers to helping you invest in your future. And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our careers hub will help you find out more about our rewards and life at Computershare, visit computershare.com/careershub.