Customer Operations Specialist - 12 Month Contract

Customer Operations Specialist - 12 Month Contract At Life Scientific, you’re never just a number (we’ve got plenty of those in Finance). You’ll have influence, autonomy, and the chance to shape something global with people who genuinely care. Apply for this job! Customer Operations Specialist - 12 Month Contract Spain | Full-Time About Life Scientific At Life Scientific, we're on a mission to make high-quality, affordable crop protection products available to farmers across Europe and beyond. Since our inception, we've challenged the traditional crop protection model by bringing trusted, off-patent products to market through scientific excellence, innovation, and deep regulatory expertise. We're a science-led company with a commercial mindset. We move quickly, value initiative, and give talented people the opportunity to make a meaningful impact. As we continue to grow across international markets, we're looking for people who are energised by solving problems, working collaboratively, and helping us deliver for our customers. The Opportunity This role sits at the heart of our Spanish business and plays a critical role in ensuring we deliver an exceptional experience to our customers. As Customer Operations Specialist, you'll act as the key connection between our customers, commercial teams, supply chain function, and logistics partners. You'll be responsible for ensuring products move efficiently from order through to delivery, while maintaining excellent customer relationships and supporting business performance through effective demand planning and operational coordination. This is an ideal opportunity for someone who enjoys working across multiple functions, thrives in a fast-paced environment, and takes pride in delivering a consistently high standard of service. What You'll Be Responsible For Customer Operations & Order Management You'll take ownership of the customer journey from order placement through to delivery, ensuring a seamless experience for our customers. This includes: Managing customer orders within SAP and ensuring accurate, timely processing Acting as the primary point of contact for customer enquiries and order-related matters Coordinating with customers, sales teams, logistics providers, and internal stakeholders to resolve order discrepancies and delivery issues Managing invoicing activities, credit notes, debit notes, and payment follow-up processes Handling customer complaints and transport claims in line with established procedures Coordinating product returns and supporting effective inventory management Building strong working relationships with customers and supporting customer meetings where required Demand Planning & Supply Coordination You'll play a key role in helping ensure products are available when and where our customers need them. This includes: Managing demand forecasts in line with commercial plans and sales forecasts Monitoring inventory levels and proactively identifying potential supply risks Coordinating intercompany transfer orders to support product availability Working closely with supply chain and commercial teams to align supply and demand Contributing to regular product availability and supply review meetings Reporting, Compliance & Continuous Improvement You'll help maintain the integrity of our systems, data, and processes while identifying opportunities for improvement. This includes: Using ERP reporting tools to monitor data quality and operational performance Producing timely and accurate reports for Country Managers and Sales Managers Ensuring all transactions are processed accurately, compliantly, and within agreed timelines Escalating issues proactively and collaborating with colleagues to resolve them Supporting continuous improvement initiatives that enhance efficiency and customer experience What We're Looking For We're looking for someone who combines strong organisational skills with a customer-focused mindset and a willingness to take ownership. You'll likely bring: A degree in Economics, Logistics, Supply Chain Management, Business, or a related discipline, or equivalent relevant experience 3–5 years' experience in customer service, supply chain, customer operations, demand planning, or a similar role Experience working with SAP or another ERP platform Fluency in both Spanish and English Strong organisational and prioritisation skills, with the ability to manage multiple activities simultaneously Excellent communication and relationship-building skills A proactive, solutions-focused approach High attention to detail and a commitment to delivering quality outcomes Additional European language skills would be advantageous but are not essential. What Success Looks Like Success in this role means customers can rely on Life Scientific to deliver. Orders are processed accurately and on time. Products are available when needed. Potential issues are identified early and resolved quickly. Internal teams trust the information and support you provide, and customers view you as a dependable and responsive partner. You'll become a key contributor to the success of our Spanish business by helping ensure operational excellence, strong customer relationships, and a supply chain that runs smoothly. Why Join Life Scientific? At Life Scientific, you'll be trusted to take ownership and make an impact from day one. We're a collaborative, international business where expertise is valued, ideas are welcomed, and people are encouraged to challenge the status quo. We combine scientific excellence with entrepreneurial thinking, creating an environment where talented people can grow, contribute, and build meaningful careers. If you're looking for a role where your work is visible, valued, and directly connected to customer success, we'd love to hear from you. Department Sales & Marketing Locations Spain Remote status Hybrid About Life Scientific Making premium off-patent crop protection products accessible. Reverse engineered and reimagined! No secrets, just science. Co-workers About 110 Turnover €80M