Customer Quality Engineer

This is how you make impact As a Customer Quality Engineer, you are responsible for safeguarding and continuously improving customer quality performance. You act as the primary quality interface towards our customers and ensure that customer complaints, quality issues, and escalations are handled professionally and within agreed timelines. Beyond resolving issues, you play a key role in preventing quality problems before they occur. Through proactive data analysis, risk assessments, and collaboration with multidisciplinary teams, you strengthen product and process robustness and contribute to a culture of continuous improvement. When quality issues arise, you lead or support structured root cause analyses, often using methodologies such as 8D. Based on your findings, you drive corrective and preventive actions to improve quality performance and prevent recurrence. This is what we offer you We offer a challenging role in a dynamic, international, and technology-driven environment where quality plays a critical role in customer satisfaction and business success. You will have the opportunity to make a direct impact on customer relationships, product quality, and operational excellence. You will join a team of passionate quality professionals and be given the freedom and responsibility to drive improvements across the organization. In addition to a competitive salary, we offer attractive secondary benefits, such as: 27 vacation days and 13 ADV days; Flexible working hours; Training and development opportunities; An attractive bicycle plan; Pension scheme, holiday allowance, and travel reimbursement. This is what you bring to our team You are customer-focused, analytically strong, and capable of maintaining oversight in complex situations. You know how to build strong relationships with both customers and internal stakeholders and are able to drive improvement initiatives with confidence and professionalism. Additionally, you bring: A completed Bachelor's or Master's degree (HBO/WO) in a technical or business-related field; At least 5 years of experience in a quality role within a manufacturing environment; Experience with customer complaint handling and structured problem-solving methodologies such as 8D; Knowledge of preventive quality tools and methodologies such as PFMEA and DFMEA; Affinity with technology; experience within electronics manufacturing is an advantage; Experience working in multidisciplinary teams and project environments; Strong communication skills and a proactive, solution-oriented mindset; Good command of Dutch and English; German is an advantage. Your daily responsibilities include In this role, you work closely with colleagues from Design Quality, Manufacturing Quality, Supplier Quality, Production, Process Engineering, Test Engineering, Account Management, and other stakeholders across the organization. You will be part of a team of approximately 25 quality professionals and report directly to the Manager Quality | Environment | Safety | Health (QESH). Your responsibilities include, among others: Managing customer complaints, quality issues, and escalations in a structured and timely manner; Developing, implementing, and monitoring customer-specific quality improvement plans; Monitoring quality KPIs, analysing trends, and reporting quality performance to customers and internal stakeholders; Leading or supporting root cause investigations and driving corrective and preventive actions; Supporting customer audits and ensuring effective follow-up on findings and improvement actions; Performing proactive risk analyses based on customer feedback, quality data, and process performance indicators; Participating in PFMEA and DFMEA activities and translating lessons learned into preventive improvements; Ensuring customer-specific requirements are effectively embedded in processes, work instructions, and test methods; Supporting New Product Introduction (NPI) projects and engineering changes with Design-for-Quality input; Driving continuous improvement initiatives focused on process capability, first-time-right performance, and quality awareness throughout the organization.