About us
F S International Limited (FSI) is a privately owned Hong Kong-based enterprise approaching three decades of operation, with stable ownership since its founding. The company has grown through significant industry changes, building strong expertise, networks, and core values that support ongoing adaptability. FSI positions itself as an innovative organization, aiming to be a market leader and collaborating with partners who share a strategic, long-term development focus. With wholly owned offices in China, FSI operates with a “local based, global minded” philosophy, providing visibility and reach in a major planned economy while pursuing global opportunities.
The role
A permanent position, mainly remote from France, with occasional travel to China depending on business needs. You support More Plus clients in getting to grips with the platform and following their operations, from supplier order to final delivery.
Your responsibilities
• Support clients in onboarding and daily use of the More Plus platform when needed (order management, logistics tracking, features)
• Follow operations end to end, from purchase order (PO) to final delivery, ensuring deadlines are met
• Coordinate with the teams in China (sourcing, logistics, quality) to keep operations smooth and resolve issues
• Liaise with the product / IT team: relay client feedback, flag bugs, and contribute to platform improvements
• Track shipments, anticipate delays, and keep clients proactively informed
• Handle complaints and disputes (delays, non-conformities, discrepancies) with diplomacy and efficiency
• Write and maintain client-facing documentation (user guides, FAQs, procedures) to help users become autonomous
• Support the onboarding and training of new clients on the platform
• Help create client-facing marketing materials — case studies, testimonials, tutorials and product guides
• Gather client feedback and success stories to feed marketing and strengthen the platform's positioning
• Support lead generation and follow-up on inbound client requests
• Contribute to the continuous improvement of the client experience and surface optimisation opportunities
Who we're looking for
This position is open to two profile levels:
• Recent graduates (first experience), or
• Candidates with 1–2 years of experience in customer relations, supply chain, e-commerce or logistics
• Fluent French / English required; Chinese is a plus
• Comfortable with digital tools and management systems (ERP, SaaS platforms, order management)
• Interest in logistics, e-commerce and supply chain
• Strong interpersonal skills, rigour and autonomy
• Comfortable working remotely
Terms
• Permanent, fully remote position from France
• FS International (Hong Kong entity) contract
• Occasional travel to China based on business needs
• Compensation depending on profile and experience