Customer Servic / Admin / Operatios Executiv

💬 We’re Hiring: Customer Service / Admin / Operations Executive (Entry-Level / Junior / Associate)

📍 Remote (Singapore)

🕒 Full-Time

💼 Level: Entry-Level / Junior / Associate

We’re looking for a friendly, responsible, organised, proactive, and customer-focused Customer Service / Admin / Operations Executive to support customer enquiries, administrative tasks, daily operations, and overall service delivery.

This role is ideal for someone who enjoys helping customers, communicating with people, solving problems, and keeping things organised.

You’ll work closely with customers, suppliers, service providers, and internal teams to ensure customer requests are handled efficiently and daily business operations run smoothly.

🎯 Key Responsibilities

Handle customer enquiries through email, phone, messaging platforms, and other communication channels

Respond to customer questions, requests, feedback, and follow-ups promptly and professionally

Provide accurate information about company products, services, procedures, and arrangements

Assist customers with bookings, orders, appointments, requests, amendments, and cancellations

Understand customer needs and provide suitable solutions or escalate issues when necessary

Handle customer complaints and service issues professionally

Follow up on customer cases until the issue is fully resolved

Maintain clear and accurate records of customer interactions and requests

Coordinate with internal departments to resolve customer enquiries and operational issues

Communicate with suppliers, partners, service providers, and external contacts where required

Support day-to-day business and operational activities

Process and update customer information, bookings, orders, and service requests

Monitor pending requests, follow-ups, deadlines, and outstanding tasks

Ensure customer requests and operational arrangements are completed accurately and on time

Assist with scheduling, coordination, appointments, and daily operational planning

Prepare confirmations, quotations, invoices, forms, reports, and other documents when required

Perform data entry and maintain accurate records in internal systems

Organise and maintain digital files, documents, spreadsheets, and databases

Update CRM, booking systems, customer records, and operational trackers

Assist with administrative tasks and general business support

Prepare daily, weekly, and monthly operational or customer service reports

Monitor service performance and identify recurring customer or operational issues

Escalate urgent, sensitive, or complex cases to the appropriate team member

Support management and other departments with administrative and operational requests

Assist with improving customer service processes, workflows, and internal procedures

Maintain professional communication with customers, suppliers, and business partners

Ensure company policies, procedures, and service standards are followed

Maintain confidentiality when handling customer and company information

💬 Customer Service Responsibilities

Provide friendly, professional, and efficient customer support

Manage customer enquiries from initial contact through resolution

Respond to emails, calls, messages, and online enquiries in a timely manner

Assist customers with product, service, booking, payment, or account-related questions

Handle complaints, feedback, amendments, cancellations, and special requests

Investigate customer issues and coordinate solutions with relevant teams

Follow up proactively to ensure customers receive proper support

Maintain accurate records of customer interactions

Escalate complex cases when necessary

Maintain a positive and professional attitude even when handling difficult situations

Identify opportunities to improve customer satisfaction and service quality

📋 Administration Responsibilities

Perform accurate data entry and document processing

Maintain customer, supplier, booking, and business records

Prepare and organise reports, forms, quotations, invoices, confirmations, and correspondence

Maintain digital filing systems and administrative documentation

Update spreadsheets, databases, CRM systems, and internal platforms

Assist with scheduling, calendars, meetings, and appointments

Track outstanding documents, requests, payments, and follow-ups

Support internal teams with administrative tasks

Ensure information and documentation are accurate and up to date

Assist with general administrative and coordination duties

⚙️ Operations Responsibilities

Support daily operational activities and business processes

Coordinate tasks between customers, suppliers, partners, and internal teams

Monitor pending operational tasks and ensure timely completion

Process bookings, orders, requests, changes, and cancellations accurately

Follow up with relevant parties regarding outstanding arrangements

Monitor operational issues and coordinate appropriate solutions

Assist with workflow and process improvement initiatives

Maintain operational trackers, schedules, and reports

Support new projects, business initiatives, and operational changes

Ensure daily operations are organised, efficient, and customer-focused

📊 Reporting & Data Responsibilities

Prepare basic customer service and operational reports

Track customer enquiries, cases, requests, and resolution status

Monitor service levels, response times, and outstanding cases

Maintain accurate spreadsheets and operational trackers

Assist with basic analysis of customer feedback and operational data

Identify recurring issues and trends from customer enquiries

Provide regular updates to management and relevant departments

Ensure reports and records are accurate and completed on time

🤝 Cross-Functional Responsibilities

Work closely with Customer Service, Sales, Operations, Finance, Marketing, and Management teams

Coordinate customer requirements across different departments

Support Sales teams with customer enquiries and follow-ups

Coordinate with Finance regarding invoices, payments, refunds, and account-related matters

Work with Operations teams to ensure services are delivered correctly

Provide customer feedback and recurring issues to relevant internal teams

Support internal communication and coordination

Contribute to a positive and collaborative working environment

✅ Requirements

Entry-Level / Junior / Associate (0–3+ years of experience)

Previous experience in Customer Service, Administration, Operations, Hospitality, Retail, Travel, E-commerce, Sales Support, or a related field is a plus

Strong customer service mindset

Excellent written and verbal English communication skills

Friendly, professional, and approachable personality

Strong listening and interpersonal skills

Good problem-solving and decision-making abilities

Excellent organisational and time-management skills

Strong attention to detail and accuracy

Ability to manage multiple customer enquiries, tasks, and deadlines

Strong follow-up and task-management skills

Comfortable communicating with customers, suppliers, partners, and internal teams

Good computer literacy and confidence using online systems

Proficiency in Microsoft Office / Google Workspace / Excel / Google Sheets is advantageous

Familiarity with CRM, ticketing, booking, ERP, or customer management systems is a plus

Experience using email, chat, messaging, or customer support platforms is advantageous

Able to remain calm and professional when handling complaints or urgent requests

Ability to work independently with minimal supervision

Comfortable working collaboratively in a remote environment

Reliable, responsible, proactive, and willing to take ownership

Strong willingness to learn new systems, products, and processes

Based in Singapore with the legal right to work in Singapore

🌟 What We Offer

Fully remote role within Singapore

Hands-on experience in Customer Service, Administration, and Operations

Comprehensive training on company products, services, systems, and operational processes

Professional development and career growth opportunities

Exposure to customers, suppliers, business partners, and internal departments

Opportunity to develop practical skills in customer support, CRM, administration, operations coordination, and business communication

Cross-functional exposure to Sales, Finance, Marketing, Operations, and Management

Opportunity to contribute directly to customer satisfaction and operational efficiency

Career progression towards Senior Customer Service Executive, Customer Experience Executive, Admin Executive, Operations Executive, Customer Success Executive, Operations Manager, Customer Experience Manager, or Business Operations Manager roles

Collaborative, supportive, and customer-focused work culture

Competitive salary and benefits package

Flexible remote working environment