Customer Service & Admin Coordinator

OVERVIEW We are recruiting on behalf of our client for a Customer Service & Admin Coordinator. Our client is a US-based e-commerce business seeking a reliable and detail-oriented coordinator to serve as a central point of contact for customer inquiries while managing key administrative functions. This role is well-suited to someone who takes ownership of their work, responds promptly to customer needs, and keeps back-end processes running smoothly. The position is fully remote and requires availability during US Eastern Standard Time (EST) business hours. KEY RESPONSIBILITIES Respond to customer inquiries promptly and professionally via email and other communication channels Manage and process purchase orders accurately, ensuring timely follow-up and resolution of any discrepancies Maintain and update system pricing, ensuring records are current and consistent Assist with the creation, updating, and management of product or service listings Coordinate general administrative tasks including document management, data entry, and internal record-keeping Track order statuses and liaise with relevant internal stakeholders to ensure fulfillment and customer satisfaction Identify and flag process gaps or recurring customer issues to support continuous improvement REQUIREMENTS Matric (Grade 12) as a minimum; a National Diploma or relevant NQF Level 6 qualification is advantageous Minimum 2 years of experience in a customer service, administrative, or coordination role Proficiency in Microsoft Office (Word, Excel, Outlook) and comfort working with online platforms and order management systems Strong written English communication skills with a professional and clear correspondence style Reliable home office setup with stable internet connectivity Ability to work consistently during US Eastern Standard Time (EST) business hours PREFERRED EXPERIENCE Prior experience working with US or UK-based clients or in a remote staffing environment Familiarity with e-commerce platforms, listing management, or product catalog administration Experience processing purchase orders or working within a procurement or sales support function Exposure to CRM or helpdesk tools such as Zendesk, HubSpot, or similar platforms KEY COMPETENCIES Strong communication skills High attention to detail Strong organizational skills Ability to work independently Professionalism and reliability