Customer Service Advocate 1062922 | Fort Wayne, Indiana | Remote

The UnitedHealth Group Careers website will be undergoing planned maintenance. There will be downtime on Friday, March 27th 5:00 PM Central - Saturday, March 28th 5:00 PM Central. Blogs Job seeker resources Login Bookmarked jobs ( 0 ) Career areas Life here Join our talent community Clinical › Corporate and business operations › Customer and support services › Early careers › Sales and account management › Technology and data › Physicians › Advanced practice clinicians › Pharmacy › Behavioral health › Nursing › Medical coding › Clinical support › U.S. › Ireland & UK › India › Philippines › Culture of Belonging › Employee Benefits › Blog Job seeker resources Login Bookmarked jobs ( 0 ) Career areas Clinical Physicians Advanced practice clinicians Pharmacy Behavioral health Nursing Medical coding Clinical support Corporate and business operations Administrative support Consulting Finance and business analytics Legal and compliance Marketing and communications People team Project management Customer and support services Billing Claims Customer Service Data entry Early careers Sales and account management Account management Sales Sales management Technology and data Artificial intelligence Architecture Business systems analysis Data analytics Data engineering Data science Network infrastructure Product management & development Security and risk Software engineering Life here U.S. Culture of Belonging Employee Benefits Military Fellowship Program Ireland & UK Culture of Belonging Employee Benefits India Culture of Belonging Employee Benefits Philippines Culture of Belonging Employee Benefits Join our talent community Search Jobs Open search form Keyword or job number Location Go Explore remote jobs Pursue your passion and potential Customer Service Advocate Fort Wayne, Indiana Apply Internal apply Bookmark job Jump to Our values Job description Benefits Testimonial Awards & recognitions Related content Caring. Connecting. Growing together. With these values to guide us, our people are committed to making a meaningful difference in the lives of those we are honored to serve. Integrity Compassion Inclusion Relationships Innovation Performance Back to nav Customer Service Advocate Requisition number: 1062922 Job category: Customer Services Primary location: Fort Wayne, Indiana Date posted: 09/03/2026 Overtime status: Non-exempt Travel: No Share this job Facebook X LinkedIn Email This position is Remote in the state of Indiana. You will have the flexibility to work remotely* as you take on some tough challenges. At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and optimized. Ready to make a difference? Join us to start Caring. Connecting. Growing together. This is a full-time position (40 hours per week), Monday through Friday. Employees must be available to work an 8-hour shift scheduled between 7:00 AM and 7:00 PM CST. Based on business needs, occasional overtime may be required. In addition, weekend work may be required during the annual peak period from January 1 through April 1. We offer 9 weeks of paid training. The hours during training will be 8:30am- 5:00pm CST Monday - Friday. 100% attendance is required during training. Training will be on camera. Watch this video to understand the expectations of being a remote worker with UnitedHealthcare. Primary Responsibilities: Respond to and resolve, on the first call, customer service inquires and issues by identifying the topic and type of assistance the caller needs such as benefits, eligibility and claims, financial spending accounts and correspondence Help guide and educate customers about the fundamentals and benefits of consumer-driven health care topics to select the best benefit plan options, maximize the value of their health plan benefits and choose a quality care provider Contact care providers (doctor's offices) on behalf of the customer to assist with appointment scheduling or connections with internal specialists for assistance Assist customers in navigating myuhc.com and other UnitedHealth Group websites and encourage and reassure them to become self-sufficient This role is equally challenging and rewarding. You'll be called on to research complex issues pertaining to the caller's health, status and potential plan options. To do this, you'll need to navigate across multiple databases which require fluency in computer navigation and toggling while confidently and compassionately engaging with the caller. You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: High School Diploma / GED OR equivalent work experience Must be 18 years of age OR older 1+ years of phone-based customer service or call center experience This position involves member calls, with an expected volume of 50 - 70 calls daily. It requires full attention to work duties. Employees in this role must ensure they have uninterrupted work time during their shifts, except for scheduled breaks and lunch periods Experience with Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications Ability to work full-time position (40 hours per week), Monday through Friday. Employees must be available to work an 8-hour shift scheduled between 7:00 AM and 7:00 PM CST. Based on business needs, occasional overtime may be required. In addition, weekend work may be required during the annual peak period from January 1 through April 1. Preferred Qualifications: Health Care/Insurance environment (familiarity with medical terminology, health plan documents, or benefit plan design) Social work, behavioral health, disease prevention, health promotion and behavior change (working with vulnerable populations) Sales or account management experience Experience with PC based software programs and automated database management systems; Microsoft Excel (create, edit, sort, pivot spreadsheets), Microsoft Word (create & edit documents), Microsoft PowerPoint (create & edit presentations) Telecommuting Requirements: Reside within the state of Indiana Ability to keep all company sensitive documents secure (if applicable) Required to have a dedicated work area established that is separated from other living areas and provides information privacy Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service (UHG requires a wired internet connection: cable, DSL or fiber internet service with Minimum speed standard of 25 Mb download/10-15 Mb upload. Wireless services such as satellite, hot spot, line of sight antenna cannot be used for telecommuting) *All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $18 - $32 hourly based on full-time employment. We comply with all minimum wage laws as applicable. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment. #RPO Apply Internal apply Bookmark job Back to nav Benefits Our mission of helping people live healthier lives extends to our team members. Learn more about our range of benefits designed to help you live well. Life Resources and support to focus on what matters most to you, in every facet of your life. Emotional Education, tools and resources to help you reduce and manage stress, build resilience and more. Physical Health plans and other coverage to support wellness for you and your loved ones. Financial Benefits for today and to help you plan for the future, including your retirement. Learn more Back to nav Previous slide The most motivating aspect of my role is to help people live healthier lives. If roles were reversed, I'd want someone I could trust to be there in the moments that matter. Orrin K. Director of Health Plan Operations – Hawaii Making a difference is not about the big things or grand gestures; it's about impacting one person at a time even the smallest way. If I know I've impacted just one person, with a smile, or a kind word, or even a helping hand, then I know I've made a difference. Amaris A. Program Integrity Manager Knowing the company supports both professional and personal growth — like furthering our education — makes me incredibly proud. Jessyca G. Senior Health Advocate The most motivating aspect of my role is to help people live healthier lives. If roles were reversed, I'd want someone I could trust to be there in the moments that matter. Orrin K. Director of Health Plan Operations – Hawaii Making a difference is not about the big things or grand gestures; it's about impacting one person at a time even the smallest way. If I know I've impacted just one person, with a smile, or a kind word, or even a helping hand, then I know I've made a difference. Amaris A. Program Integrity Manager Knowing the company supports both professional and personal growth — like furthering our education — makes me incredibly proud. Jessyca G. Senior Health Advocate The most motivating aspect of my role is to help people live healthier lives. If roles were reversed, I'd want someone I could trust to be there in the moments that matter. Orrin K. Director of Health Plan Operations – Hawaii Next slide Go to slide 1 Go to slide 2 Go to slide 3 Back to nav We’re honored to be recognized for our exceptional work culture Back to nav Discover our family of businesses See how we’re structured to help build a modern, high-performing health system. Learn more Explore our hiring process Learn what to expect when you pursue an opportunity with us. Learn more Committed to sustainability Take a look at all the ways we’re working for a healthier, more sustainable future. Learn more Load more Back to nav Connect with us Facebook YouTube X LinkedIn Do not sell or share my personal information Social responsibility Fraudulent activity Cookie management Site map Privacy Policy Family & Medical Leave Act (PDF) Equal Employment Law Poster (PDF) SMS Terms & Conditions (PDF) Employee Polygraph Protection Act (PDF) E-Verify Participation Poster (PDF) Pay Transparency Nondiscrimination Provision (PDF) Immigrant and Employee Right to Work Poster (PDF) Health Plan Notices (PDF) County of LA Fair Chance Ordinance (PDF)