Customer Service Agent

Manage all escalated enquires within our customer service department communicating effectively with customers, stakeholders to resolve issues within expected timelines. Please note, this is a 2-year fixed-term contract. Key Responsibilities Processing orders and taking calls from our customers when needed Taking ownership of customer issues, escalations, or complaints in a professional and timely manner Enhancing customer service experience wherever possible Keeping accurate records and documenting customer service actions Managing volumes to achieve daily department SLA’s Skills, Knowledge & Expertise Proven work experience in a similar type of role focused on customer service Excellent knowledge of management methods and techniques Experience working closely with clients and customers Experience handing customer issues and complaints professionally and efficiently Enthusiastic and proactive Complaint resolution Work collaboratively with relevant stakeholders Organised and efficient Resilient and able to work under pressure Results and targets focused