Customer Service Agent (English Speaking)

Are you a customer service professional or a recent graduate in Indonesia with a knack for problem-solving? Do you possess excellent English-speaking skills and a passion for assisting others? We're looking for you!

Influx is a profitable and growing startup that provides on-demand, 24/7 customer support for brands and tech companies worldwide. Our global team includes over 1,000 members, and we're looking for more detail-oriented, empathetic, and thoughtful people to join us.

This is a full-time, work-from-home position (44 hours per week) that offers the flexibility to work from anywhere in Indonesia.

What You'll Do

• Answer customer questions and solve problems in real time, primarily through email, chat, and phone calls.
• Communicate effectively and with confidence in English via phone, chat, and email.
• Provide clear explanations and empathetic support to customers.
• Collaborate with your manager and peers to achieve goals and continuously improve.

Who You Are

• Fluent in English (spoken and written): This is the most important requirement. You must be confident in handling conversations exclusively in English, as it is the main language at Influx.
• A quick thinker with excellent verbal communication and listening skills.
• A team player who is adaptable and open to continuous learning.
• Empathetic, conscientious, and a person of integrity with a strong focus on achieving results.
• Tech-savvy with proficiency in G Suite (Google Docs, Gmail, Google Meet, etc.).
• Equipped with a professional setup, including your own laptop and a noise-canceling headset.

Why Join Influx?

• Work from anywhere: Enjoy a work-from-home arrangement with some flexibility.
• Grow with us: Join an international team that embraces a growth mindset and values coaching. We believe in helping you grow with the company.
• High-caliber experience: You will work with a set of international clients who have high standards of excellence.
• Opportunity for fresh graduates: We welcome applications from recent graduates who are ready to kick-start their careers.

Ready to join our team? Hit Apply! We'd love to chat with you!

Important Notes:

• Influx will never ask for payment from candidates during the recruitment process.
• Successful candidates will only be contacted through emails ending with "@influx.com"