We keep on growing. Grow with us!
At Mouser Electronics, Inc., we are looking for team players who thrive in a fast-paced, international environment and enjoy variety in their day-to-day work. Join our High Wycombe Customer Service Team and play a key role in bringing our business forward and contributing to our continued success.
Customer Service Assistant (f/m/d)
What to expect:
The Customer Service Assistant will be responsible for providing service excellence and supporting department objectives by entering and retrieving data through custom or other software, and supporting customer service initiatives.
· Provides the best possible service and support to customers through mediums such as web, email, chat and fax.
· Processes customer orders, quotes and other information by entering into company systems.
· Researches and expedites customer requests.
· Supports the local Customer Service team, and provides support for other teams when needed.
What we are looking for:
· Initial experience in customer service or support is advantageous.
· Desire and ability to interact directly with customers and carry out correspondence in a professional and courteous manner.
· Excellent written and verbal communication skills in English.
· Profound MS Office skills, experience with an ERP system would be helpful.
· Ability to work under deadlines and interact with people at all levels.
What we offer:
A long-term perspective with responsible tasks and attractive development opportunities in a dynamic team. You can also expect:
· 25 days annual leave, (increasing with service to 30 days) plus bank holidays
· Family Friendly policies
· Free parking
· Hybrid working
· Enhanced company pension
· Enhanced Sick Pay
· Employee recognition program
· A wide range of training opportunities through our Mouser University
· Company funded Health Cash Plan
· Friend and Family Referral Bonus
· Annual Performance appraisals
· Life assurance
· Access to Employee Assistance Programme (EAP)
Our office is located at the following address:
Mouser Electronics
Artisan Building
Hillbottom Road
High Wycombe
Bucks. HP12 4HJ, United Kingdom
The salary range for this position is GBP 24,200 - GBP 26,000.