Customer Service Associate with German (F/M/D)

Job Description Job Title: Customer Service Associate with German (F/M/D) Posting Start Date: 7/2/26 At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. Job Description: Why you should join: TE Connectivity’s Customer Service teams work closely with customers as well as internal sales and service partners to support a wide range of pre‑sales and post‑sales activities. The role involves managing and processing customer transactions via phone, online channels, and written correspondence. Team members respond to inquiries related to TE’s products and services, and investigate and resolve customer complaints in a timely and professional manner. An important focus of this role is building and maintaining strong business relationships by consistently delivering a high‑quality customer experience in line with TE’s Extraordinary Customer Experience strategy. Your tasks: Act as the primary day-to-day point of contact for customers, with direct account responsibility Progress and expedite orders as requested Process requests for quotations Manage customer return requests Investigate credit and debit requests and queries, issuing credits/debits as required Conduct regular account reviews to discuss on-time delivery (OTD), backlog, and general support topics Review, action, and issue all relevant order-related reports Respond to technical customer inquiries using intranet technical references and propose alternative solutions using available resources Your ideal background: 2–3 years of experience in Customer Care or a similar customer-facing role Professional working proficiency in English and German (minimum B2 level) Very good knowledge of SAP and the MS Office suite; supply chain or logistics experience is considered an asset Strong time management skills with the ability to prioritize tasks effectively A collaborative team player with a strong customer focus and organizational agility, able to work in a fast-paced environment and provide timely follow-up and resolution of inquiries Ability to manage multiple tasks, think creatively, and approach situations with a positive and patient mindset Strong problem-solving and negotiation skills Organized, resilient, and open-minded, with the ability to adapt in dynamic situations Ability to work in a hybrid model (office located in Kraków) ABOUT TE CONNECTIVITY TE Connectivity plc (NYSE: TEL) is a global industrial technology leader creating a safer, sustainable, productive, and connected future. As a trusted innovation partner, our broad range of connectivity and sensor solutions enable the distribution of power, signal and data to advance next-generation transportation, energy networks, automated factories, data centers enabling artificial intelligence, and more. Our more than 90,000 employees, including 10,000 engineers, work alongside customers in approximately 130 countries. In a world that is racing ahead, TE ensures that EVERY CONNECTION COUNTS. Learn more at www.te.com and on LinkedIn , Facebook , WeChat, Instagram and X (formerly Twitter). Our Commitment to Transparent Hiring: We are pleased to offer you an exciting total package that can also be flexibly adapted to your changing life situation - the well-being of our employees is our top priority! Collaborative and friendly work environment Extensive training and career growth opportunities Life insurance Private medical healthcare package Employee referral bonus Multisport co-financing Performance-based bonus plans Great hiring starts with honesty, and we mean it. Our job postings are gender‑neutral, inclusive, and never ask for your past salary. We disclose the full salary range and all pay elements, including how they are calculated, upfront - before any employment decisions are made. At TE, we believe transparency isn’t a checkbox – it’s part of your experience with us. IMPORTANT NOTICE REGARDING RECRUITMENT FRAUD TE Connectivity has become aware of fraudulent recruitment activities being conducted by individuals or organizations falsely claiming to represent TE Connectivity. Please be advised that TE Connectivity never requests payment or fees from job applicants at any stage of the recruitment process. All legitimate job openings are posted exclusively on our official careers website at te.com/careers, and all email communications from our recruitment team will come only from actual email addresses ending in @te.com . If you receive any suspicious communications, we strongly advise you not to engage or provide any personal information, and to report the incident to your local authorities. Across our global sites and business units, we put together packages of benefits that are either supported by TE itself or provided by external service providers. In principle, the benefits offered can vary from site to site. Job Locations: Posting City: KRAKOW Job Country: Poland Travel Required: Less than 10% Requisition ID: 154991 Workplace Type: Hybrid External Careers Page: Customer Service