Customer Service Call Center Representatives
Start Date:
Friday, October 30, 2026
Location:
Portsmouth, NH – HYBRID (2 days in office / 3 days remote)
Schedule:
Full-time, Monday–Friday, 40 hours per week (variable
shifts between 8:00 AM – 7:00 PM EST)
Compensation:
Up to $22.00/hour, based on experience
Training:
4.5 weeks, Monday–Friday, 8:30 AM – 5:00 PM EST
Training Attendance:
In-person attendance required; equipment provided and training is fully paid.
Join Our Team at FedPoint!
Are you passionate about delivering exceptional customer service and thrive in a dynamic environment? Join our Customer Service team—where your work directly supports federal employees, their families, and a mission that truly matters.
As a Customer Service Representative, you’ll be part of a team committed to trust, care, and security. You’ll support enrollees by handling complex
inbound and outbound calls and responding through our Customer Support Center. Whether assisting with account updates, billing questions, or claims-related inquiries, you’ll help create a seamless and reassuring customer experience.
Every interaction is an opportunity to make a difference—and to strengthen our commitment to operational excellence and data security.
What You’ll Do
• Support FLTCIP (Federal Long-Term Care) enrollees by responding to service inquiries via phone and our Customer Support Center
• Educate callers, process transactions, and troubleshoot issues using web-based, CRM, and case management systems
• Document all interactions accurately and in compliance with HIPAA and program guidelines
• Conduct outbound calls to gather information or support business needs
• Provide clear, accurate, and timely information while following all privacy and security protocols
• Maintain reliability in attendance, schedule adherence, and availability during scheduled shifts
• Participate in our formal career track, including required Long Term Care certification within 9 months of employment
Qualifications
• High school diploma or equivalent
• At least 6 months of high-volume call center experience or 2+ years of customer service experience
• Experience using web-based service systems; familiarity with CRM and work distribution systems preferred
• Strong verbal communication skills and comfort working in a fast-paced, structured environment
• Ability to multitask across multiple systems while maintaining accuracy
•
Ability to attend full (in-person) 4.5 week training beginning October 30, 2026
Why Join Us?
At
FedPoint
, our mission is to create and deliver world-class benefits experiences for our customers, clients, and business partners.
We offer a dynamic work environment where innovation and collaboration are encouraged. You'll have the opportunity to make a significant impact while honing your skills and advancing your career.
In addition to working for a company with great people and an excellent reputation,
what’s in it for you
?
Generous
401k plan
: 100% match of employee's contribution, up to a maximum of 6% salary, vests immediately.
Bonus Opportunity:
Qualifying employees can earn an annual bonus based on company metrics and personal performance.
Lots of
paid time off
:
3 weeks’ vacation, 7 sick days, 3 personal days, and 12 paid holidays!
Competitive benefits
include health, dental, vision, disability, life, legal, flexible spending account (FSA) and Health Savings Account (HSA) options.
6 weeks fully-paid
parental leave
Tuition reimbursement
program to support career goals.
Corporate
giving and matching
gifts program.
Volunteer program
: Paid time off to volunteer and company-organized volunteering opportunities.
A wide variety of personal, professional, and
career development programs.
Comprehensive
wellness program
offering a variety of resources and activities to help support your well-being in the following areas: career, financial, mental, emotional, physical, social and community.
All offers of employment with FedPoint are conditional upon satisfactory completion of a pre-employment background check.
FedPoint is an equal opportunity employer as to all protected groups under applicable federal, state and local laws, including protected veterans and individuals with disabilities
.
If you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please call (603) 433-4500.
Equal Employment Opportunity (EEO) Poster
Family and Medical Leave Act (FMLA) Poster
Employee Polygraph Protection Act Poster