Customer Service Consultant

Customer Service Consultant Join as a Customer Service Consultant: help 100k+ customers with clear, friendly support; own issues end-to-end and grow with us. Customer Service Consultant (Near-shore) is accountable for providing customer service excellence to existing AccessPay salary packaging customers in handling general enquiries. Measured by customer feedback and internal reviews, it provides for quality support within agreed service levels and time frames. A critical link between AccessPay and our customers, the Service Centre is vital in driving customer satisfaction and business goals, with team members servicing over 100,000 customers. Responsible for Providing timely, accurate and high-quality customer service to customers, via phone and email. Providing resolution to all generalqueries and account management information on services. Creating a positive relationship in all customer interactions, maintaining a professional and friendly manner and ensuring customer satisfaction as a priority. Ensuring accurate information is recorded within our customer relationship management system (SSAMS). Performing administrative activities to support the provision of service delivery. Achieving KPIs, agreed service levels and target Net Promoter Score (NPS). Executing on all responsibilities in a way that is consistent with Smartgroup’s vision and values. Qualifications Strong verbal and written communication. Customer-focus Resilience Demonstrated accountability and follow through to see customer issues are resolved. Attention to detail and accuracy. Excellent time management and abilityto multi-task Initiative and improvements orientated Self-starter Able to work in a fast-paced environment Able to understand and articulate technical information Experience At least 12 months + experience working in a customer service role, ideally in a contact centre or frontline service environment. Demonstrated working experience in a result - oriented and quality focused environment. Experience with lead generation/referral (advising customers of benefits/products) or able to demonstrate confidence or capability in lead generation. Minimum 12 months in a similar contact centre role/environment Role type Customer Service Role Customer Support Representative Locations Robinsons Cyberscape Gamma, Ortigas Center, Pasig City Remote status Fully Remote Work Schedule AEST Shifting Schedule? No Shifts with Daylight Savings? Yes About Satellite Office Satellite Office partners with some of the world’s leading brands to build high-performing offshore teams based in the Philippines. Our people work directly with international clients in roles that are meaningful, challenging, and rewarding. Whether you’re in customer service, IT, digital marketing, finance, or creative design, you’ll be empowered to do your best work, and build a career you can be proud of. At Satellite Office, we’re committed to creating a workplace unlike any other, fostering growth through engaging employee programs, continuous learning and development, team-building experiences, company-wide celebrations, and world-class office spaces. Why You'll Love Working Here: 🌟 You’re Valued. You won’t just be a number. You’ll be part of a close-knit, collaborative team where your contributions matter. 🚀 You’ll Grow. From day one, you’ll have access to learning opportunities, mentoring, and support to help you reach your full potential. 🎉 You’ll Belong. We’re proud of our vibrant and inclusive culture, filled with team-building events, company-wide celebrations, wellness programs, and more. 🏢 You’ll Work in Style. Our world-class offices are located in premium business hubs like BGC and Ortigas. Modern, comfortable, and designed to bring out your best. 💼 You’ll Work with Global Brands. We match you with top international clients where you’ll work directly with their teams and make a real impact. Whether you’re starting a new chapter or growing in your profession, Satellite Office is where you’ll find more than just a job. You’ll find a career you can be proud of.