Customer Service Executive

About the role LOJEL is looking for a passionate, considerate, and forward-thinking individual to join our CS team in delivering experiences which define LOJEL’s customer-centric mindset and approach. You’ll collaborate with our International CS team to map, develop, and execute CS journeys that streamline solutions by empowering customers to position LOJEL as an industry-leader in customer satisfaction. You’ll assist the improvement of our systems, operations and provide insights for product development initiatives by examining and extracting valuable feedback from our pre- and after-service channels. Job Description Provide exceptional customer service through various channels, including email and chat. Resolve customer inquiries, concerns, and issues in a timely and efficient manner. Collaborate with cross-functional teams to address customer needs and improve overall customer satisfaction. Maintain a deep understanding of the company's products and services to effectively address customer queries. Ensure customer feedback is appropriately escalated to relevant departments for continuous improvement. THE PERSON WE NEED Is an organized and critical thinker with an ability to see the big picture and tackle complex problems in a methodical and organized manner. Has a truly global mindset, is comfortable working with a multicultural team, and can empathize with the needs of consumers in a broad spectrum of cultures. Has a knack for communicating and inspiring people. Has a positive, resilient, and flexible approach to adapting the business Enjoys challenges, problem-solving, and self-development. Understands the importance of EQ, empathy, and active listening in the workplace and community. Thrives in a fast-paced startup environment and embraces change and the need to adapt. Loves drilling down into data and extracting insights to better inform decision-making. REQUIREMENTS Proven experience as a Customer Service Executive or similar role for 1-2 years. Proficient in using Zendesk for customer support and issue resolution. Strong communication skills, both written and verbal. Excellent proficiency in Microsoft Word, Excel, and PowerPoint. Ability to work on a flexible schedule, including weekends. Ability to work in a fast-paced environment and handle challenging situations with a positive attitude. Detail-oriented with strong problem-solving skills. Ability to work collaboratively with cross-functional teams. Self-discipline and the ability to manage time effectively in a dynamic work environment. Fast learner with the capability to quickly grasp and apply new concepts. Comfort with Zendesk, Slack, Asana, G-Suite. WHAT YOU’LL GET 20 Annual Leave Days Medical Insurance Dental Insurance Multiple free LOJEL products per year LOJEL friends & family discount year-round & much more…