Customer Service Fully Remote Work

AO Globe Life is expanding its remote team and seeking service-focused professionals who are passionate about helping families feel informed, protected, and supported. In this role, you will guide individuals and families through important supplemental benefit programs while delivering an exceptional client experience built on trust and professionalism. All consultations are scheduled with individuals who have requested information—no cold outreach or prospecting required. This opportunity is ideal for professionals who believe strong service and relationship-building create long-term impact. What You’ll Gain 100% remote work environment from anywhere in the United States Flexible scheduling that supports work-life balance Pre-qualified client consultations provided — no cold outreach required Comprehensive training and licensing support Monthly and quarterly performance bonuses Equity opportunities for qualifying team members Leadership development and advancement opportunities Collaborative, service-driven team culture What You’ll Do Conduct scheduled virtual consultations with individuals and families through Zoom Understand each client’s goals, concerns, and coverage needs Explain available supplemental benefit options clearly and professionally Guide clients through the enrollment process with care and attention to detail Maintain accurate digital records and ensure timely follow-up communication Provide ongoing support and relationship management for clients Participate in weekly coaching sessions, mentorship programs, and professional development meetings Who Thrives in This Role Professionals with strong customer service instincts Confident communicators who build trust through empathy and clarity Detail-oriented individuals who prioritize organization and follow-through Self-motivated professionals comfortable working remotely Candidates with backgrounds in hospitality, retail, call centers, healthcare, education, or consulting (helpful but not required) Requirements Authorized to work in the United States Reliable internet connection Windows-based laptop or desktop computer with webcam About AO Globe Life For more than 70 years, AO Globe Life has partnered with labor unions, credit unions, and veteran organizations to deliver supplemental benefits that help protect working families across the United States. Through a remote-first workforce and a culture centered on service, mentorship, and integrity, AO Globe Life continues to create meaningful career opportunities for professionals who value long-term relationships and purposeful work. Apply today to begin building a flexible remote career helping families nationwide.