Customer Service & Logistics Specialist

Description What you'll be doing You’ll oversee customer service operations, coordinate logistics activities, and ensure exceptional service delivery from order placement through final delivery. Customer Service Operations Lead day-to-day customer service activities to ensure efficient order processing and customer support. Manage the complete order-to-delivery cycle, including order entry, shipment coordination, invoicing, and delivery follow-up. Process customer orders and inquiries received through Sales and Customer Service channels. Prioritize OEM customer requirements, including key customer programs, to ensure service level commitments and KPIs are achieved. Respond promptly to customer inquiries regarding orders, invoices, pricing, product availability, and company policies. Investigate and resolve customer concerns through effective communication and timely problem resolution. Monitor inventory levels and proactively communicate potential stock shortages to relevant stakeholders. Maintain backorder reporting and provide visibility on inventory availability, incoming shipments, and delivery schedules. Prepare commercial invoices and export documentation for international customers. Ensure accurate and timely invoicing following shipment completion. Logistics & Trade Coordination Partner closely with Warehouse and Logistics teams to ensure accurate and on-time order fulfillment. Coordinate import and export activities while ensuring compliance with customs and trade requirements. Prepare and review shipping documentation including Commercial Invoices, Packing Lists, Bills of Lading, Certificates of Origin, and related export documentation. Manage transportation arrangements with freight forwarders and logistics providers. Support freight optimization initiatives and evaluate transportation costs to improve efficiency. Monitor logistics performance and identify opportunities for process improvement. Performance & Continuous Improvement Track and report key performance indicators including order accuracy, response times, on-time delivery, and customer satisfaction. Identify opportunities to streamline processes and improve operational effectiveness. Drive initiatives that enhance customer experience and support business growth. Maintain data accuracy and integrity within ERP systems. Support special projects and business initiatives as required. Who we're looking for You don't need to meet every requirement to apply, but success in this role requires automotive customer operations and logistics experience, a customer-focused mindset, strong organizational skills, and the ability to manage multiple priorities effectively. Background & Experience Hands-on experience in Customer Service, Order Management, Logistics, or Supply Chain functions. Experience supporting international customers and export operations. Experience coordinating with freight forwarders, customs brokers, transportation, and logistics providers. Background within manufacturing, industrial, or distribution environments. Understanding of cross-border shipping, ideally Australia-New Zealand trade lanes. Experience working with ERP systems such as Microsoft Dynamics C5 or equivalent. Skills & Mindset Strong customer service and relationship management capabilities. Ability to work independently as a standalone role and coordinate with overseas stakeholders. Solid understanding of order management and customer fulfillment processes. Knowledge of import/export regulations and international shipping documentation. Excellent communication skills in both Thai and English. Strong problem-solving and decision-making abilities. Highly organized with exceptional attention to detail. Ability to manage competing priorities in a fast-paced environment. Proficiency in Microsoft Excel, Outlook, and other Microsoft Office applications. Customer-centric mindset with a focus on continuous improvement and operational excellence. Nice to Have Experience supporting OEM or automotive customers. Knowledge of international trade compliance and customs procedures. Exposure to logistics optimization or supply chain improvement projects. Experience working across multiple countries or time zones. What’s in it for you? Opportunity to play a key role in supporting international customers and regional operations. Exposure to cross-functional collaboration across Sales, Logistics, Warehouse, and Supply Chain teams. Ownership of customer experience and operational performance. A dynamic environment where your ideas for improvement can make a real impact. Professional development opportunities within a global business. Competitive remuneration and benefits package. Ready to deliver service excellence? If you're looking for a role where you can build strong customer relationships, coordinate complex operations, and make a meaningful contribution to business success, we'd love to hear from you. Qualifications Skills Behaviors : Motivations : Education Experience Licenses & Certifications We're RealTruck People