Customer Service Management - Field Service Representative

Job Description Summary The lead Military Field Service Representative will provide on-site technical assistance to Military organizations meeting both business and contractual objectives. Additionally, while acting as a liaison between the customer and engineering, the FSR will support the overhaul, management, repair, installation, and maintenance of various commercial derivative military engine programs including but not limited to the F103 and CFM56. Job Description Job Title Customer Service Management - Field Service Representative (Lead Military FSR, F103/CFM56) Company Intro/About GE Aerospace GE Aerospace is a world-leading provider of jet engines, components, and integrated systems for commercial and military aircraft. We are committed to advancing aviation technology through a relentless focus on safety , quality , and innovation . Our teams support customers around the globe with responsive service, technical expertise, and mission-focused execution. Site, Business, OR Functional Area Overview This position is part of our Field Services and Maintenance organization supporting military customers operating commercial-derivative military engine programs , including (but not limited to) F103 and CFM56 . The role is based in Maryland (Other MD, US) and provides on-site customer support, interfacing directly with customer maintenance teams and GE Aerospace engineering and factory organizations to deliver contractual and business objectives. Role Overview The Lead Military Field Service Representative (FSR) provides on-site technical assistance to military organizations to meet both contractual commitments and business objectives. Acting as a key liaison between the customer and GE Aerospace engineering and factory teams, the FSR supports the overhaul, management, repair, installation, and maintenance of assigned propulsion system programs. This role requires strong hands-on technical capability, disciplined troubleshooting, and the ability to coach and influence customer teams to improve maintenance effectiveness, readiness outcomes, and overall customer experience. Key Responsibilities Technical Interpretation & Guidance : Interpret technical data and instructions to support maintenance and troubleshooting execution. Tooling & Handling Support : Provide technical assistance identifying special tools and proper use of tooling and handling equipment. Training & Knowledge Transfer : Recommend and develop local, informal training in support of maintenance and troubleshooting tasks; identify training gaps and needs. Fault Analysis & Troubleshooting : Review reported malfunctions, assist with fault isolation and root cause analysis, and provide support to resolve maintenance issues. Maintenance Effectiveness Review : Evaluate effectiveness of maintenance actions to improve practices and reduce repeat issues. Logistics & Planning Support : Assist the customer with logistics tasks including work scope reviews, maintenance scheduling, data recording, and hardware tracking/availability. Analytical Problem Solving : Apply analytical tools to support root cause analysis, issue resolution, and trend identification to improve reliability and maintenance performance. Hands-On Best Practices : Demonstrate best methods for disassembly, repair, and assembly of engines and engine components, with strong focus on safety and quality. Customer-Liaison Responsibilities : Serve as primary liaison between customer and GE Aerospace personnel for maintenance, logistics, and operational task coordination. Required Qualifications Education : Bachelor’s degree from an accredited college or university OR a high school diploma / GED with a minimum of 4 years of experience in a field service / maintenance position as a Military Field Service Representative Experience : Minimum of 3 years of field maintenance, modification, and repair experience on propulsion system products Additionally, candidates must be highly mobile to meet the needs of the customer, program and the business. Candidates also must currently possess or provide verified evidence to achieve a YW Level of USG Clearance as this position supports a highly classified program. Additional Information The base pay range for this position is $ 110,000.00 - $146,300.00 . The specific pay offered may be influenced by a variety of factors, including the candidate’s experience, education, and skill set. This position is also eligible for an annual discretionary bonus based on a percentage of your base salary/ commission based on the plan. GE Aerospace offers comprehensive benefits and programs to support your health and, along with programs like HealthAhead, your physical, emotional, financial and social wellbeing. Healthcare benefits include medical, dental, vision, and prescription drug coverage; access to a Health Coach from GE Aerospace; and the Employee Assistance Program, which provides 24/7 confidential assessment, counseling and referral services. Retirement benefits include the GE Aerospace Retirement Savings Plan, a 401(k) savings plan with company matching contributions and company retirement contributions, as well as access to Fidelity resources and planning consultants. Other benefits include tuition assistance, adoption assistance, paid parental leave, disability insurance, life insurance, and paid time-off for vacation or illness.GE Aerospace (General Electric Company or the Company) and its affiliates each sponsor certain employee benefit plans or programs (i.e., isa “Sponsor”). Each Sponsor reserves the right to terminate, amend, suspend, replace or modify its benefit plans and programs at any time and for any reason, in its sole discretion. No individual has a vested right to any benefit under a Sponsor’s welfare benefit plan or program. This document does not create a contract of employment with any individual.© 2023 GE Aerospace and/or its affiliates. All rights reserved. Attorney-Client Privileged Closing At GE Aerospace, we are committed to fostering an inclusive workplace that values diversity and empowers employees to thrive. This role requires access to U.S. export-controlled information. Therefore, for applicants who are not asylees, refugees, lawful permanent residents, or U.S. Citizens (i.e., not a protected individual under the Immigration and Naturalization Act, 8 U.S.C. 1324b(a)(3), otherwise known as a U.S. Person), final offers will be contingent on the ability to obtain authorization for access to U.S. export-controlled information from the U.S. Government. This role requires access to U.S. export-controlled information. Therefore, employment will be contingent upon the ability to prove that you meet the status of a U.S. Person as one of the following: U.S. lawful permanent resident, U.S. Citizen, have been granted asylee or refugee status (i.e., a protected individual under the Immigration and Naturalization Act, 8 U.S.C. 1324b(a)(3)). Additional Information GE Aerospace offers a great work environment, professional development, challenging careers, and competitive compensation. GE Aerospace is an Equal Opportunity Employer . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. GE Aerospace will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable). Employees may also be subject to random and reasonable-suspicion drug and alcohol testing. Relocation Assistance Provided: Yes #LI-Remote - This is a remote position