Customer Service Manager

Hello! We`re Abakus School - we’re a leading international school of neuromathematics and cognitive development for children aged 5–12, blending online and offline learning with a science-backed, neuropedagogical approach. As we grow across Europe, we’re expanding our support team to better serve familiesin English and Romanian.

Your Role

Be the trusted point of contact for parents and teachers — from onboarding to course completion. You’ll:

Support clients via chat, email, and calls on our platform

Manage schedules, course changes, teacher swaps, and account updates

Communicate clearly and warmly in English and Romanian

Solve issues fast, anticipate needs, and boost satisfaction with our services

Run check-in calls and handle feedback with care

Keep records accurate and workflows smooth

High level of English and Romanian (speaking & writing)

Russian language on a basic level (general understanding of speech in russian)

Tech-savvy: quick with tools like Google Workspace, CRM, chat platforms

Proactive, empathetic, and detail-oriented

Great at multitasking, staying calm under pressure

Team player with initiative, optimism, and a service mindset

Experience in customer support or education is a bonus — but your attitude and skills matter most.

Fully remote role in a supportive, mission-driven team

Paid training & growth opportunities

Make a real difference in children’s learning journeys

Fixed salary: first test month & onboarding - 700 euros, after the test month - 900 euros before taxes.

We offer Collaborative service agreement as a contract.

If you’re organized, caring, and love helping people — we’d love to hear from you.

Let’s grow together. 🌱