Customer Service Manager

We are looking for an experienced and customer-focused Customer Service Manager to join our growing team. In this role, you will be responsible for leading customer service operations, ensuring exceptional customer experiences, and managing a high-performing support team. The ideal candidate is a strong leader with excellent communication and problem-solving skills who is passionate about delivering outstanding customer service. You will oversee daily support operations, monitor team performance, implement process improvements, and collaborate with cross-functional teams to enhance customer satisfaction. If you are organized, proactive, and thrive in a fast-paced remote environment, we'd love to hear from you. 2+ years of experience as a Customer Service Manager, Customer Support Manager, Operations Manager, or a similar leadership role. Excellent verbal and written communication skills in English. Proven experience managing and coaching customer service or support teams. Strong leadership, problem-solving, and decision-making skills. Experience developing and improving customer service processes and workflows. Ability to analyze customer service metrics and implement performance improvements. Experience using CRM and customer support platforms such as Zendesk, HubSpot, Salesforce, Freshdesk, or similar. Strong organizational and time management skills with the ability to manage multiple priorities. Customer-focused mindset with a commitment to delivering exceptional service. Self-motivated and comfortable working in a remote environment. Experience supporting B2B or SaaS customers is a plus. By applying to this position, we'll create your Simera Professional Key (SPK) — a unique key that helps you connect with employers, stand out, and secure the right match.