Customer Service Manager (Remote) - Fluent English

Customer Service Manager (Remote) We're partnering with a fast-growing global technology and operations company that serves customers across North America, Europe, and Latin America. The company operates with a fully remote team distributed worldwide and is looking for a Customer Service Manager to lead and scale its customer support operation. The Opportunity This person will be responsible for leading a high-performing customer service team, improving operational processes, driving customer satisfaction, and acting as a key bridge between customers and internal teams. You'll work closely with leadership, operations, sales, and product stakeholders to ensure a world-class customer experience while helping the business scale efficiently. What You'll Do Lead, coach, and develop a distributed customer service team. Act as the escalation point for critical customer issues. Improve workflows, service quality, and operational efficiency. Track and analyze customer experience metrics and team performance. Partner with cross-functional teams to improve the customer journey. Build processes, documentation, and knowledge management systems. Drive initiatives focused on retention, satisfaction, and customer loyalty. What We're Looking For 5+ years of experience in Customer Success, Customer Support, Customer Experience, or Customer Service. Previous experience managing teams. Strong stakeholder management and communication skills. Experience working in fast-paced environments such as startups, technology companies, e-commerce, or high-growth businesses. Data-driven mindset with strong analytical and problem-solving abilities. Advanced English communication skills. Ability to work aligned with US business hours. Nice to Have Experience managing globally distributed teams. Background in e-commerce, marketplaces, manufacturing, or operations-heavy businesses. Experience implementing support processes and service excellence frameworks. Why Consider This Opportunity Fully remote role. International exposure and collaboration with global teams. High autonomy and ownership. Opportunity to build and scale customer experience operations within a growing business. Location: Remote (LATAM preferred) English required.