CLIENT PROFILE: A leading multinational agribusiness company delivering premium fresh produce and food solutions across global markets, known for operational excellence and strong regional presence.
Work Setup: Hybrid - 3 days onsite, 2 days WFH
Work Schedule: Normal dayshift
Work Location: Makati
Drive customer satisfaction and market performance by managing orders, forecasts, and supply chain coordination to ensure on-time, in-full delivery across assigned markets.
Key Responsibilities
Act as the primary point of contact for assigned markets, managing customer queries, orders, and correspondence
Build and maintain strong relationships with customers and internal stakeholders
Capture and manage demand forecasts and customer orders within the supply chain system
Ensure timely and accurate order fulfillment through close coordination with Sales, Marketing, and Manufacturing teams
Monitor end-to-end order flow from production to shipment to ensure on-time, in-full delivery
Support inventory management at source and in-market; proactively communicate excess stock and minimize SLOB
Generate and analyze inventory and performance reports to support decision-making
Provide accurate and timely updates to Supply Chain, Finance, and other cross-functional teams
Maximize the use of SAP, Blue Yonder, and Power BI to enhance reporting and data visibility
Success Metrics
Fill rate and service level performance
Forecast accuracy
Sales performance of assigned markets
Effective inventory management (source and in-market)
Strong stakeholder and customer relationships
Qualifications & Skills
Bachelor's degree; MBA is an advantage
At least 3 years of relevant experience in customer service, account management, or sales within FMCG
Strong background in inventory management, demand planning, forecasting, logistics, and distribution
Excellent communication and stakeholder management skills
Ability to work effectively across diverse markets and cultures
Highly results-driven and thrives in a fast-paced environment
Strong analytical and problem-solving skills with a proactive mindset
Proficient in MS Excel, PowerPoint, and Word
Experience with SAP, Blue Yonder, and Power BI is highly preferred
Additional language skills are an advantage