Customer Service Rep - TEMP

Customer Support & Operations Assistant (Temporary) Location: Los Angeles, or Santa Barbara, CA (hybrid in-office and remote) Start Date: ASAP Pay: $20+/hour, depending on experience Position Type: Temporary (approximately 12 weeks). Possibility transition to FT depending on company needs. About Simply Framed Simply Framed makes custom framing easy for artists, photographers, interior designers, businesses, and collectors. Our team works closely with customers and production partners to create beautiful custom framing while providing responsive, thoughtful service. The Role We're seeking a temporary Customer Support & Operations Assistant to support our team. This is a great opportunity for someone who enjoys helping others, staying organized, and working behind the scenes to ensure operations run smoothly. You'll split your time between customer service and administrative support, working closely with our customer success, vendors, and operations teams. If you're a people person who enjoys talking with customers, solving problems, and creating a positive experience over email, phone, and live chat, we'd love to meet you. What You'll Do Customer Support Respond to customer emails, phone calls, and live chats Assist customers with order updates, shipping questions, and product information Resolve customer concerns with professionalism and care Route more complex issues to the appropriate team member Help keep our shared inbox organized Operations Support Complete customer credit requests and refunds Assist with order reconciliation and administrative tasks Help create shipping labels and file carrier claims Maintain accurate customer and order records Support the team with recurring operational projects as needed We're Looking For Someone Who Loves working with people and providing great customer service Communicates confidently over email, phone, and live chat Is friendly, patient, and professional, even when handling challenging situations Is organized and detail-oriented Enjoys solving problems and finding practical solutions Can manage multiple tasks in a fast-paced environment Is comfortable learning new software and systems Works well as part of a collaborative team Qualifications Customer service, retail, hospitality, office administration, or similar experience preferred Strong written and verbal communication skills Comfortable using computers and learning new software Experience with Excel or Google Sheets, Hubspot, Zendesk, or Shopify is preferred but not required Why Join Us? Friendly, collaborative team Hands-on experience with e-commerce, art and framing, and operations Opportunity to learn multiple areas of the business Immediate start Competitive hourly pay based on experience