Customer Service Representative

We are seeking a proactive and customer-focused Customer Support Representative to join our team. In this role, you will be the first point of contact for our customers, ensuring a smooth and positive experience across multiple communication channels. Key Responsibilities: Respond promptly and professionally to customer emails regarding order status, product inquiries, and general concerns Provide real-time assistance through Shopify live chat, delivering accurate and helpful solutions Manage and respond to messages, comments, and inquiries on Facebook and Instagram Maintain a high level of customer satisfaction through clear communication and problem-solving Escalate complex issues when necessary and follow up to ensure resolution Requirements: Hands-on experience with Shopify, email support systems, and social media platforms (Facebook & Instagram) Strong written English communication skills Solid customer service mindset with the ability to handle inquiries efficiently and empathetically Good organizational skills and attention to detail Comfortable using computers and learning new tools quickly Work Schedule: Availability between 6:00 AM – 10:00 PM EST (flexible scheduling within this window) Preferred Qualifications: Female candidate Pet owner or someone who enjoys working with pet-related brands/products (a plus)