Customer Service Representative

Overview Looking for a remote career where your hard work and your contributions make a difference? At ibex, we are hiring motivated, customer-focused individuals to support a leading utility company in a fast paced and engaging environment. This is more than just a call center job, it’s an opportunity to build valuable skills, work alongside a great team and be part of a company that invests in your success. Responsibilities What You Will Do: As a Customer Support Representative, you will be the friendly voice customers rely on for answers, guidance, and solutions. Every interaction is an opportunity to create a positive experience while helping customers manage important services and account needs. Your day to day will include: Billing questions and payment support Starting or stopping utility services Account updates and service requests Troubleshooting customer concerns Providing clear, professional, and empathetic support Navigating multiple systems and tools to find solutions quickly Qualifications What You Will Bring: We are looking for dependable, positive people who are ready to learn and succeed. Successful candidates have: Strong communication and customer service skills Ability to stay calm and professional during challenging conversations Comfort navigating multiple computer systems and applications Critical thinking and problem-solving skills Basic math skills for billing, balances, and payment related questions Experience using basic Excel functions, including search tools and filters Strong attention to detail Ability to multitask and stay organized in a fast-paced environment A team-oriented mindset and strong work ethic Eligible States This role is currently limited to candidates residing in: Arkansas, Georgia, Idaho, Indiana, Kansas, Kentucky, Louisiana, Michigan, North Carolina, Ohio, Oklahoma, Pennsylvania, South Carolina, Tennessee, Texas, Virginia, West Virginia, Wisconsin, and Wyoming. Must have: 18+ years of age with a High School diploma or equivalent Private, distraction free workspace (not a shared/common area of the home) Hard wired ethernet internet connection with minimum speeds of 50 Mbps Download / 10 Mbps Upload. (5G, hotspots, and satellite internet not supported) Must remain on camera during working hours Why Join ibex? Supportive leadership and collaborative teams Coaching, recognition programs, and real career growth opportunities Positive, performance driven culture Work from home Paid training 401k, Health, dental, and vision benefits PTO, referral bonuses and employee discounts Free cell phone for all employees! Childcare assistance programs Ready to Get Started? Apply today and start building your future with ibex!