About The Company
The Pfannenberg Group is a globally recognized industrial enterprise specializing in electrical engineering. With a strong commitment to innovation and quality, we develop, manufacture, and distribute technically advanced products that serve various sectors. Our core areas include climate control and equipment for electrical cabinets, process cooling, and signal technology. We prioritize safety for people, machinery, and the environment, ensuring our solutions meet the highest standards of reliability and sustainability. As a forward-thinking organization, we foster a dynamic work environment that encourages growth, collaboration, and continuous improvement.
About The Role
We are seeking a dedicated and proactive Employee Customer Service (m/w/d) to join our team in Hamburg. This full-time position offers an excellent opportunity for individuals with experience in customer service and sales support to contribute to our customer satisfaction and operational efficiency. You will be the primary point of contact for our clients, managing their orders, inquiries, and requests with professionalism and accuracy. Your role will involve handling customer interactions via phone and written communication, maintaining detailed records, and supporting our sales and logistics teams. The ideal candidate will possess a strong technical understanding, excellent communication skills, and a customer-centric attitude to ensure seamless service delivery and foster long-term client relationships.
Qualifications
The successful candidate will have completed a commercial apprenticeship, such as an industrial clerk or a wholesale and foreign trade clerk. Prior experience in inside sales or customer service within an industrial or technical environment is essential. You should demonstrate high levels of motivation, technical aptitude, and strong communication skills in both German and English. Proficiency in MS Office is required, along with practical experience using SAP and CRM systems, preferably Hubspot. A good understanding of product pricing, delivery conditions, and order processing is vital to perform effectively in this role. Additionally, an organized approach and the ability to handle multiple tasks efficiently are important attributes for success.
Responsibilities
- Manage customer orders independently, including preparing quotes, processing credits, and handling complaints within the ERP system.
- Prepare and track offers, ensuring timely follow-up and accurate order processing.
- Actively respond to customer inquiries and leads, taking ownership of customer accounts and seeking opportunities to expand business relationships.
- Handle incoming calls and written requests related to products, pricing, and delivery conditions with professionalism and promptness.
- Maintain and update customer and prospect data meticulously within ERP and CRM systems to ensure data accuracy and accessibility.
- Provide administrative support to the field sales team, assisting with order coordination and customer communication.
Benefits
- Permanent employment contract providing job security and stability.
- 30 days of annual leave to promote work-life balance.
- Flexible working hours and options for remote work to accommodate personal needs.
- Comprehensive employee benefits, including contributions to company pension schemes, savings plans, employee discounts via corporate benefits programs, and special offers with partners like Bäderland.
- Supportive onboarding process with a dedicated mentor and managerial guidance to ensure a smooth integration into the team.
- Engaging and varied tasks that promote autonomy and personal development.
- Opportunities for professional growth through internal and external training programs.
- Participation in company events such as holiday celebrations, sports tournaments, and social gatherings to foster team spirit.
Equal Opportunity
Pfannenberg Group is committed to fostering an inclusive and diverse workplace. We provide equal employment opportunities regardless of gender, age, ethnicity, religion, disability, or sexual orientation. We believe that a diverse team enhances our creativity, innovation, and overall success. We welcome applications from all qualified candidates and are dedicated to creating a welcoming environment where everyone can thrive and contribute to our shared goals.