Customer Service Representative

Your Trusted HVAC Company in Phoenix, AZ & Surrounding Areas Yellowstone Local is proud to represent Veterans AC Phoenix, an industry leader in residential HVAC services. You're the voice that sets the tone for every customer experience. If you thrive in a fast-paced environment, enjoy helping people, and know how to keep a service schedule running efficiently, this remote opportunity is built for you. What's in It for You? Competitive pay of approximately $20.00 per hour Performance-based bonus opportunities Full-time remote position Health insurance Dental insurance Vision insurance Consistent schedule: Tuesday through Friday: 1 0:00 AM to 7:00 PM Arizona Time Saturday: 8:00 AM to 5:00 PM Arizona Time Sunday and Monday off Opportunity for career growth with a rapidly expanding company Why You'll Love It Here Join a company experiencing rapid growth with opportunities to advance your career Work alongside a supportive team that values accountability, teamwork, and exceptional customer service Make a direct impact by helping homeowners receive outstanding residential HVAC service Enjoy the flexibility of working remotely while staying connected through daily team collaboration Preference is given to candidates located in Arizona, but qualified remote candidates from other states are encouraged to apply Your New Role This is a remote position, with preference given to candidates located in Arizona. However, outstanding candidates from other states will also be considered. Answer inbound calls for residential HVAC service and maintenance Schedule service appointments accurately using ServiceTitan Respond promptly to website contact form inquiries Communicate with customers through text messaging and ServiceTitan Chat Return overnight answering service calls Make outbound calls to existing customers during slower periods to help maintain a full service schedule Educate homeowners on maintenance plans, available services, and current promotions Maintain accurate customer records within ServiceTitan Participate in daily team huddles Complete end-of-day reporting Deliver a professional, friendly, customer-first experience with every interaction Hiring Expectations: Apply today, complete a quick phone screening, and get ready for an interview with our team to discuss your goals and experience. Minimum of 2 years of experience in the home services industry Experience using ServiceTitan is required Excellent verbal and written communication skills Strong organizational and multitasking abilities Comfortable handling both inbound and outbound customer calls Ability to work independently in a remote environment while collaborating with a team Customer-focused mindset with a positive, professional attitude Residential HVAC customer service experience preferred Call center or inside sales experience preferred Experience scheduling residential HVAC maintenance and service appointments preferred Proficiency with customer service, appointment scheduling, CRM software, inbound calls, outbound calls, customer communication, and residential HVAC industry best practices Veterans AC Phoenix is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, or veteran status. #yellow