Customer Service Representative

Company Description Data Intelligence Systems is a consulting firm that helps organizations adapt to industry change and remain competitive. Since 2015, the company has supported businesses of all sizes with Enterprise Data Management and Business Intelligence solutions. The team focuses on turning complex data into practical insights that drive long-term success. With a highly technical group of experts, Data Intelligence Systems partners with clients to navigate transitions and identify opportunities for growth. The company emphasizes collaboration, innovation, and measurable outcomes for its clients.

Role Description The Customer Service Representative is a contract role based in Lagos with a hybrid work arrangement, allowing some work from home. This role involves responding to customer inquiries via phone, email, and chat, resolving issues promptly, and documenting interactions in company systems. The representative will provide product and service information, follow up on open cases, and escalate complex problems to the appropriate internal teams. Daily tasks include maintaining service standards, tracking customer feedback, and contributing to the continuous improvement of customer experience processes. The role also requires collaboration with colleagues in operations and technical teams to ensure consistent, high-quality support.

Qualifications

• Demonstrated skills in Customer Service and Customer Support to handle inquiries and resolve issues effectively.
• Ability to enhance Customer Satisfaction and Customer Experience through empathetic communication and problem-solving.
• Experience working in Customer Service Representative roles or similar customer-facing positions.
• Strong verbal and written communication skills, with clear, professional, and courteous interaction styles.
• Comfort with using CRM or ticketing systems and basic office productivity tools.
• Organizational skills and attention to detail, with the ability to manage multiple customer requests simultaneously.
• Ability to work in a hybrid environment in Lagos, maintain reliability, and adapt to changing procedures.
• Prior experience in a technology, data, or consulting environment is an advantage; a relevant diploma or degree is beneficial but not mandatory.