Customer Service Representative

Dutch Customer Service Agent

Location: Malta(Hybrid)

Salary: €28,000 per year

About the Role

Join a leading online casino team as a Dutch Customer Service Agent, where you’ll support players and deliver a great customer experience. You’ll handle queries across multiple channels and help ensure a smooth and enjoyable player journey. No iGaming experience is needed; full training is provided.

Responsibilities

• Support customers via chat, phone, and email in Dutch
• Resolve issues, handle disputes, and escalate when needed
• Assist players with technical questions and troubleshooting
• Explain game rules, features, and promotions
• Collaborate with internal teams to ensure a seamless experience
• Stay up to date with products, promotions, and industry updates

What We’re Looking For

• Native-level Dutch and strong English skills
• Willingness to work shifts, including weekends
• Strong communication and customer service skills
• Professional, empathetic, and player-focused mindset
• Ability to multitask in a fast-paced environment

What’s On Offer

• Competitive salary (€28,000 + night shift allowance)
• 5% monthly pension contribution to be paid with monthly salary
• €1,000 annual wellness allowance
• Relocation support
• Hybrid working (after probation) + remote work abroad option
• Birthday leave + additional anniversary leave
• Training, career growth, and a supportive team environment
• Team events, Friday drinks, and free parking