Customer Service Representative

Customer Service Representative II Location: Remote - Work from Home Payrate: $17.50/hr. Employment Type: Full-Time Training : Monday - Friday 8:00 AM - 4:30 PM EST Shifts : Various Work Days include 5 days on , 2 days off Start times between 8:30 AM - 4:30 PM EST End times between 5:00 PM - 1:00 AM EST Job Summary: This is an inbound call center for child support customers supporting multiple states while delivering exceptional customer service. Key Responsibilities: An ability to answer calls in a timely manner, as they are automatically received through blended call queues. Provide a one-call resolution through asking pertinent questions to understand members’ concerns. Maintain up to date support knowledge through offered training Accurately document requests, status changes, complaints, and grievances Provide clear, complete, accurate, and objective information based on a full understanding of program requirements. Requirements: High School diploma or GED 100% Attendance in the first 90 days Have 1 year of Customer Service/Call Center Experience Ability to submit to and pass a background check Basic understanding of a call center environment in a customer service role and quality monitoring processes Ability to sit for long periods of time Preferred Qualifications: Possess proficient computer skills in computer programs such as Microsoft 365, AVAYA phone systems, and other miscellaneous programs. What We Offer: Enjoy a positive, employee-friendly culture while playing an important role in supporting our clients. $17.50 per hour pay rate, paid bi-weekly Additional $1.00/hr. incentive if you work between 6:00 PM - 6:00 AM OR $1.50 incentive starting Friday 6:00 PM - Monday 6:00 AM Paid Training Equipment provided includes a desktop computer, monitor, keyboard, headset, mouse, and 8ft ethernet cord. Career Growth Opportunities PerkSpot- Employee discount program Full Benefit Options - From the start, our paid training program will teach you all the skills needed to allow you to become successful in your role. We also offer a full benefits package, so you’ll be able to thrive both personally and professionally. Due to varying state and local minimum wage laws, we are currently only able to hire candidates residing in state where our compensation structure complies with applicable wage regulations. As a result, we may be unable to consider applicants from certain states or municipalities at this time. We are currently NOT hiring in the following geographies, including but not limited to: AK, CA, HI, MA, IL, MT, & NY Metro Areas: MN - Minneapolis, IL - Chicago, NY - New York City, OR - Portland, MD - Montgomery County, WA - Seattle, WA - Washington DC, Puerto Rico Apply now and make an impact from day on #Remote44 Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated hourly rate for this role is $17.50 per hour which may be below your state's minimum wage. Please take this into consideration when applying.