Customer Service Representative

At VELUX we offer you the opportunity to grow, shape your own career, and work in an international, sustainable company. We’re expanding our Online Sales team and are looking for a Dutch-speaking Customer Service Representative with a strong sales mindset to support our web shops and marketplace customers in the Netherlands and Belgium. What you’ll do: Build strong, long-term relationships with our installer partners through proactive outbound contact by telephone. Provide sales-focused customer service via phone, email, WhatsApp, and chat for the Dutch and Belgian markets. Handle incoming sales leads, create tailored quotes, actively follow up, and convert them into orders. Support customers after sales: deliveries, claims, returns, installation help, payment issues. Process orders and returns in our systems (including web shops and marketplaces like Bol.com). Identify commercial opportunities during customer contact and promote relevant products or solutions. Contribute to process improvements and a better customer experience. Participate in projects related to the role. What you bring Fluent in Dutch (spoken and written). Good level of English; knowledge of French or Italian is a plus, but not a requirement. Experience in sales, telesales, account management, or customer service is an advantage. Confident in using MS Office. Strong communication skills and a proactive, commercial mindset. Problem-solving attitude and attention to detail. Flexible, adaptable, and comfortable working in a hybrid, international environment, sometimes supporting other teams or markets. What we offer Permanent contract with competitive salary and bonus opportunities. Hybrid work: 2 days home office per week. Modern office with a great team atmosphere. Full training and regular development opportunities. About VELUX In the VELUX Group, we offer you a world of opportunities and the chance to create a bright future. From the forefront of the sustainable indoor living industry, we enable those who live, work and play under the roof transform their spaces and live a healthier everyday life with more daylight and fresh air. The VELUX Group is an international, family-owned business with strong financial roots and each year we are able to create real impact by reinvesting in society, our employees and planet through our foundations. Alongside the rest of our values, “courage” and “mutual respect” define our actions every day and how we wish to contribute to the world. Equal Opportunity Employer VELUX Residential is fully committed to the concept and practice of equal opportunity in all aspects of employment. To further our goal of equal employment opportunity for all employees and prospective employees, it is the policy of VELUX Residential to recruit, hire, train, and promote persons in all job titles without regard to race, color, religion, sex, age, disability, protected veteran status, national origin, sexual orientation, or any other basis prohibited by applicable law. All employment decisions shall be consistent with the principle of equal employment opportunity and only job-related qualifications will be required.