Customer Service Representative Benefits

Symetra offers a thrilling chance to become part of our team as a Benefits Customer Service Representative ! About the role As a Customer Service Representative, you will p rovide call center callers with timely , accurate , and customer-focused claim information . While delivering a superior level of customer service , you will solicit information needed to perfect the claim, document within the claim system, and work with the Supplemental Health products . As a member of the Customer Service team, you will support your teammates through flexibility, collaboration, creating a positive work environment, consistently maintain professionalism and integrity, actively taking steps to foster high morale, and demonstrating a dedication to excellence. What you will do Provide customers with timely , accurate , and customer-focused benefit and claim information Solicit and enter the information needed to enter and process claims accurately and in a timely manner Record summaries of information exchanged in our claim system with a high level of accuracy and detail easily understood by the user Demonstrate an increasing level of proficiency in the products (Critical Illness, Accident, Hospital Indemnity) Maintain genuine empathetic customer service throughout all interactions. Take appropriate actions to earn the caller's trust. Anticipate customer needs and act upon them Meet or exceed call center operational metrics Enter incoming claim information with high degree of accuracy, meeting or exceeding established metrics Perform other tasks requested by management Why work at Symetra “Symetra is inclusive of all employees regardless of their personal differences.” Darrell J. - Actuary III “If you are looking for a company that will magnify your talents, give you a voice, and that will continuously challenge you while pushing you to grow, you've found the right place . I'm so lucky to have found Symetra . I have never been happier!” Gina B. - Medical Risk Consultant RN- Auditor Trainer What we offer you We don’t take a “one-size-fits-all” approach when it comes to our employees. Our programs are designed to make your life better both at work and at home. Flexible full-time or hybrid telecommuting arrangements Plan for your future with our 401(k) plan and take advantage of immediate vesting and company matching up to 6% Paid time away including vacation and sick time, flex days and ten paid holidays Give back to your community and double your impact through our company matching Want more details? Check out our Symetra Benefits Overview Compensation Hourly Range: $2 2.00 - $ 33.95 plus eligibility for Company Annual Bonus Who you are 1-2 years of cumulative, relevant experience You have a sharp eye for detail and take pride in producing empath etic, accurate , high-quality work Superior verbal and proficient writing skills Basic to moderate skills with Microsoft Office and other software applications You can effectively manage contending priorities while achieving performance and service goals Perform well within a call center environment, focused on meeting quality and compliance expectations A collaborative team mate who partners effectively with internal stakeholders to resolve issues and deliver positive customer outcomes. We empower inclusion At Symetra, we aspire to be the most inclusive insurance company in the country. We're building a place where every employee feels valued, respected, and has opportunities to contribute. Inclusion is about recognizing our assumptions, considering multiple perspective , and removing barriers. We accept and celebrate diverse experiences, identities, and perspectives, because lifting each other up fuels thought and builds a stronger, more innovative company. We invite you to learn more about our efforts here. Creating a world where more people have access to financial freedom Symetra is a national financial services company dedicated to helping people achieve their financial goals and feel confident about the future. In our daily work, we're guided by the principles of Value, Transparency and Sustainability. This means we provide products and services people need at a competitive price; we communicate clearly and openly so people understand what they're buying, and we design products--and operate our company--to stand the test of time. We're committed to showing up for our communities, lifting up our employees, and standing up for diversity, equity and inclusion (DEI). Join our team and help us create a world where more people have access to financial freedom. For more information about our careers visit: https://symetra.eightfold.ai/careers Work Authorization Employer work visa sponsorship and support are not provided for this role. Applicants must be currently authorized to work in the United States at hire and must maintain authorization to work in the United States throughout their employment with our company. Please review Symetra's Remote Network Minimum Requirements: As a remote-first organization committed to providing a positive experience for both employees and customers, Symetra has the following standards for employees' internet connection: Minimum Internet Speed:100 Mbps download and 20 Mbps upload, in alignment with the FCC's definition of "broadband." Internet Type: Fiber , Cable (e.g., Comcast, Spectrum), or DSL. Not Permissible: Satellite (e.g., Starlink), cellular broadband (hotspot or otherwise), any other wireless technology, or wired dial-up. When applying to jobs at Symetra you'll be asked to test your internet speed and confirm that your internet connection meets or exceeds Symetra's standard as outlined above. Identity Verification Symetra is committed to fair and secure hiring practices. For all roles, candidates will be required (after the initial phone screen) to be on video for all interviews. Symetra will take affirmative steps at key points in the process to verify that a candidate is not seeking employment fraudulently, e.g. through use of a false identity. Failure to comply with verification procedures may result in: Disqualification from the recruitment process Withdrawal of a job offer Termination of employment and other criminal and/or civil remedies, if fraud is discovered #LI-EW #LI-Remote