Customer Service Representative (Bilingual English/Spanish)

About Valatam At Valatam, we connect top bilingual talent from Latin America with leading global companies. Our people are the heart of our business, and we are proud to be certified as a Great Place to Work® (2025–2026)—proof that an exceptional employee experience leads to outstanding client results. About the Role We are seeking a Junior Bilingual Customer Service Representative (CSR) to join our growing remote team. This is a 100% remote, entry-level, full-time position open to candidates located anywhere in Latin America. In this role, you will serve as the primary point of contact for routine customer inquiries across multiple channels. If you are a proactive, detail-oriented professional looking to build a career in bilingual customer support and remote virtual assistance, this is the perfect opportunity for you. Key Responsibilities Multichannel Customer Support: Respond to routine inbound and outbound customer inquiries via phone, email, and live chat in a professional and timely manner. Account & Troubleshooting Assistance: Help customers with basic account updates, general inquiries, and standard technical or process troubleshooting. Issue Escalation: Identify complex or high-priority customer requests and escalate them smoothly to senior team members. Follow-ups & Workflow Support: Track pending communications, send routine reminders, and ensure all customer inquiries are resolved efficiently. CRM & Data Entry: Accurately update customer profiles, interaction logs, and records in internal databases and CRM tools. Cross-Department Collaboration: Work closely with internal teams to gather the necessary information to resolve customer queries. Administrative Operations: Provide general administrative support to the customer service department as needed. Fluent English (C1/C2) and Spanish. 1 – 2 years of experience in administration or virtual assistance. Familiarity and comfort with Google Workspace or Microsoft Office. Good communication and problem-solving skills. Quiet home office, stable internet (≥ 10 Mbps down / 2 Mbps up), and backup connection. Bachelor’s or Associate’s degree preferred. Our Core Values at Work We live by ACTION (get things done), CARE (help others and do things right), OUTSTANDING (operate at the highest standards), DEPENDABLE (own every commitment), and ENERGY (bring positivity every day). You’ll thrive here if these values resonate with you. What We Offer Competitive Compensation: Hourly rate equivalent to USD $696 – $1,044 / month (commensurate with experience and skill alignment). Financial Growth: Annual performance-based pay increments and eligibility for discretionary client bonuses (80% of our clients award year-end bonuses). Time Off: 7 recognized U.S. Federal Holidays + 4 paid PTO days per year. Health & Wellness: Monthly medical insurance stipend (upon meeting eligibility criteria), birthday/anniversary bonuses, and a dedicated Gym/Wellness allowance. Perks & Culture: Unlimited online fitness classes, virtual team events, and annual Christmas celebrations. IMPORTANT We would like to inform you that during the first four months of employment, it is critical that candidates are available to work from the countries listed above and without any travel commitments. This is to ensure a smooth onboarding process and to allow new hires to fully focus on their roles and responsibilities. If you have a trip already planned within the next four months, we kindly request that you apply for our positions after returning from your trip. We appreciate your understanding and look forward to considering your application once you are available to commit to the role.