Customer Service Representative (English)

Donaldson is committed to solving the world’s most complex filtration challenges. Together, we make cool things. As an established technology and innovation leader, we are continuously evolving to meet the filtration needs of our changing world. Join a culture of collaboration and innovation that matters and a chance to learn, effect change, and make meaningful contributions at work and in communities. ​ We are looking for a Customer Service Representative with advanced level of English to join our Industrial Solutions Customer Service team based in Terrassa, Barcelona. The successful candidate will manage customer purchase orders and develop strong customer relationships, contributing directly to the growth of our business in EMEA. Key Responsibilities: Provide phone and online support to customers, as well as internal support to the Customer Service team Handle and resolve customer inquiries and complaints, coordinating with internal departments when needed Process information received via email and verbal communication efficiently and accurately Perform order data entry ensuring systems are consistently updated Relevant Experience and Skills: Minimum 1 year of experience in order entry, customer service or administration Strong communication, organizational, and multitasking skills Team player with strong adaptability in a dynamic environment Good working knowledge of MS Office and Outlook Language: advanced level of English is required What We Offer: Permanent contract in a multinational company Opportunities for internal growth and development Flexible working schedule (7:00 – 9:30 / 16:00 – 18:30) Hybrid working model: 3 days of remote work per week Shuttle bus from Plaza España (Barcelona) to Terrassa office Competitive salary package with allowances Structured onboarding (2 months on-site) Social benefits (health, life insurance and pension plan) are offered after one year Free coffee & fruit in the office International and collaborative work environment Employment opportunities for positions in the United States may require use of information which is subject to the export control regulations of the United States. Hiring decisions for such positions are required by law to be made in compliance with these regulations. Applicants for employment opportunities in other countries must be able to meet the comparable export control requirements of that country and of the United States. Donaldson Company has been made aware that there are several recruiting scams that are targeting job seekers. These scams have attempted to solicit money for job applications and/or collect confidential information, Donaldson will never solicit money during the application or recruiting process. Donaldson only accepts online applications through our Careers | Donaldson Company, Inc. website and any communication from a Donaldson recruiter would be sent using a donaldson.com email address. If you have any questions about the legitimacy of an employment opportunity, please reach out to [email protected] to verify that the communication is from Donaldson. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law.